Client Relations Specialist

2 hours ago

Sydney, New South Wales, Australia Richemont Full time
{"title": "Client Relations Specialist", "description": "Make a Lasting Impact

As a Client Relations Specialist at Richemont, you will be the face of our company, delivering exceptional customer service to our esteemed clients. Your attention to detail, solutions-oriented approach, and high level of professionalism will make you an invaluable asset to our team.

Key Responsibilities:
  • Provide top-notch customer service to Richemont brands and their clients, ensuring accuracy, timeliness, and friendliness.
  • Manage daily operations, including inventory control, shipments, and return goods.
  • Support Client Contact/Operations/Logistics Specialists/Supervisor with various tasks, such as enquiries, best practices, and policies.
  • Report facilities faults and follow up on action plans.
  • Monitor repairs, ensure accuracy, and update SAP when necessary.
  • Place spare part orders.
  • Build relationships with internal and external parties by delivering resolutions and taking ownership of every scenario.
  • Respond accurately within 24 hours to all enquiries, either by phone or email.
  • Minimize potential complaints through effective follow up/escalations.
  • Monitor boutique after-sales operations, compliance, and ensure boutiques adhere to brand policies, quality standards, and proper procedures.
  • Oversee quality control and ensure aftersales service meets customer requirements.What We Offer:
    • A dynamic and supportive team environment.
    • Opportunities for growth and professional development.
    • A competitive salary and benefits package.
    • A chance to work with a prestigious luxury brand.
    Requirements:
    • 3-5 years of experience in a client services role, ideally within the luxury industry or sales service industry.
    • Exceptional communication skills and attention to detail.
    • The ability to deal with a high volume of incoming emails and queries and respond with patience, empathy, and a problem-solving mindset.
    • Training experience is highly regarded, but not essential.
    • A strong ability to deescalate situations and manage complaints before they require escalating.
    • An open mind and team spirit, with a high level of flexibility when dealing with ambiguity.
    Our Group:
    • We value freedom, collegiality, loyalty, and solidarity.
    • We foster empathy, curiosity, courage, humility, and integrity.
    • We care for the world we live in.
    Your Journey with Us:
    • After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and for us to get to know you.
    • If you are successful through this interview, you will be invited to attend an interview with our HR Manager & Client Contact and Administration Manager to assess your fit for the role.
    • After this, you will then have the opportunity to meet our Head of Customer Service.
    • The successful candidates will start with the business after reference and police checks are completed.
    "}

  • Client Relations Specialist

    3 days ago

    Sydney, New South Wales, Australia Richemont Full time

    {"title": "Client Relations Specialist", "description": "Make a Lasting ImpactAs a Client Relations Specialist at Richemont, you will be the face of our company, delivering exceptional customer service to our esteemed clients and their customers. Your exceptional communication skills, attention to detail, and solutions-oriented approach will make you a...

  • Client Relations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Armourbuilding Full time

    Our team of skilled professionals brings a wealth of experience to every project, whether it's residential, commercial, or industrial construction.As a Client Relations Specialist, your role will focus on building and maintaining strong relationships with our clients throughout their construction projects. You will serve as the primary point of contact,...

  • Client Relations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia TempNet Full time

    CLIENT RELATIONS SPECIALIST Are you eager to make a positive impact? Immediate start available Comprehensive training provided for all products and services Competitive salary plus benefits based on skills and experience Sponsorship options available for qualified candidates This is an exceptional opportunity to work with a reputable and...

  • Client Relations Specialist

    1 week ago

    Sydney, New South Wales, Australia Richemont Full time

    {"title": "Customer Service Excellence", "content": "Make a Lasting ImpactAs a Client Relations Specialist at Richemont, you will be the face of our brand, delivering exceptional customer service to our esteemed clients. Your attention to detail, solutions-oriented approach, and high level of professionalism will ensure that every interaction is a positive...

  • Client Relations Specialist

    1 week ago

    Sydney, New South Wales, Australia Richemont Full time

    About the RoleWe are seeking a highly skilled Client Relations Specialist to join our team at Richemont. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients and ensuring their needs are met.Key ResponsibilitiesProvide high-quality customer service to all Richemont brands and their customers,...

  • Client Relations Specialist

    2 days ago

    Sydney, New South Wales, Australia Richemont Full time

    Make a Lasting Impact with RichemontAs a Client Relations Specialist, you will be the face of our luxury brand, providing exceptional customer service to our esteemed clients and their customers. Your attention to detail, solutions-oriented approach, and high level of professionalism will make you an invaluable asset to our team.Key Responsibilities:Deliver...

  • Client Relations Specialist

    4 days ago

    Sydney, New South Wales, Australia Richemont Full time

    About the RoleWe are seeking a highly skilled Client Relations Specialist to join our team at Richemont. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients and ensuring their needs are met.Key ResponsibilitiesProvide high-quality customer service to Richemont brands and their customers,...

  • Client Relations Specialist

    6 days ago

    Sydney, New South Wales, Australia Richemont Full time

    About the RoleWe are seeking a highly skilled Client Relations Specialist to join our team at Richemont. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients and ensuring their needs are met.Key ResponsibilitiesProvide high-quality customer service to Richemont brands and their customers,...

  • Client Relations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Richemont Full time

    About the RoleWe are seeking a highly skilled and experienced Client Relations Specialist to join our team at Richemont. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.Key ResponsibilitiesProvide high-quality customer service to clients across all...

  • Client Relations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Richemont Full time

    About the RoleWe are seeking a highly skilled and experienced Client Relations Specialist to join our team at Richemont. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring that their needs are met in a timely and professional manner.Key ResponsibilitiesProvide high-quality...

  • Client Relations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Richemont Full time

    About the RoleWe are seeking a highly skilled and experienced Client Relations Specialist to join our team at Richemont. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring that their needs are met in a timely and efficient manner.Key ResponsibilitiesProvide high-quality customer...

  • Client Relations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia AFL Recruitment Full time

    Client Relations Specialist (Legal Sector)**Are you equipped with exceptional customer service abilities and experience in a call center environment?** Engaging and Rewarding. Leading law firm. Promising future. Supportive and Family-oriented culture. Competitive salary range.YOUR NEW EMPLOYEROur client is a distinguished, multi-award-winning, innovative,...

  • Client Relations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia AFL Recruitment Full time

    Client Relations Specialist (Legal Sector)**Are you equipped with exceptional customer service abilities and experience in a call center environment?** Engaging and Rewarding. Leading law firm. Promising future. Supportive and Family-oriented culture. Competitive salary range.YOUR NEW EMPLOYEROur client is a distinguished, multi-award-winning, innovative,...

  • Client Relations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia AFL Recruitment Full time

    Client Relations Specialist (Legal Sector)**Are you equipped with exceptional customer service abilities and experience in a call center environment?** Engaging and Rewarding. Leading law firm. Promising future. Supportive and Family-oriented culture. Competitive salary range.YOUR NEW EMPLOYEROur client is a remarkable, multi-award-winning, innovative, and...

  • Client Relations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Location: SydneyType: Permanent PositionAnton Murray Consulting is a prominent player in the financial services sector, seeking a dedicated Client Services Associate to enhance our operational team.This role is pivotal in fostering relationships with internal clients while executing essential operational tasks throughout the transaction lifecycle, including...

  • Client Relations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Damco Spain SL Full time

    Damco Spain SL is a prominent player in the logistics sector, renowned for its commitment to innovation and excellence. We are dedicated to transforming the logistics landscape through advanced solutions and sustainable practices.At Damco, we value diversity, teamwork, and continuous development, ensuring our workforce mirrors the diverse clientele we...

  • Client Relations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Damco Spain SL Full time

    Company Overview:Damco Spain SL is a prominent player in the integrated logistics sector, recognized for its innovative approach and commitment to redefining industry standards. Our mission is to deliver exceptional value through efficiency, sustainability, and excellence in service.Our Commitment:We prioritize diversity, collaboration, and continuous...

  • Client Relations Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Hudson Full time

    Contract Overview:This role offers an assignment lasting up to 12 weeks, with the possibility of extension. The position is remote, with the requirement to collect necessary equipment from designated locations.Compensation:The hourly rate for this position is $37, plus superannuation.Working Hours:The standard working hours are from 9:00 AM to 5:00 PM,...

  • Client Relations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia inchcape Full time

    About the Role:As a Customer Experience Specialist at Inchcape, you will play a pivotal role in enhancing the customer journey, ensuring that every interaction is memorable and impactful.Core Responsibilities:Act as a primary point of contact for customers, guiding them through the sales process with expertise and care.Utilize your previous experience in...

  • Client Relations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Damco Spain SL Full time

    Company Overview:Damco Spain SL is a prominent player in the realm of integrated logistics, committed to innovation and transformation in the industry. We are dedicated to setting new benchmarks for efficiency, sustainability, and operational excellence.We value diversity, collaboration, and continuous learning, ensuring that our workforce reflects the...