Client Relations Specialist

1 month ago

Sydney, New South Wales, Australia Richemont Full time
{"title": "Client Relations Specialist", "description": "Make a Lasting Impact

As a Client Relations Specialist at Richemont, you will be the face of our company, delivering exceptional customer service to our esteemed clients. Your attention to detail, solutions-oriented approach, and high level of professionalism will make you an invaluable asset to our team.

Key Responsibilities:
  • Provide top-notch customer service to Richemont brands and their clients, ensuring accuracy, timeliness, and friendliness.
  • Manage daily operations, including inventory control, shipments, and return goods.
  • Support Client Contact/Operations/Logistics Specialists/Supervisor with various tasks, such as enquiries, best practices, and policies.
  • Report facilities faults and follow up on action plans.
  • Monitor repairs, ensure accuracy, and update SAP when necessary.
  • Place spare part orders.
  • Build relationships with internal and external parties by delivering resolutions and taking ownership of every scenario.
  • Respond accurately within 24 hours to all enquiries, either by phone or email.
  • Minimize potential complaints through effective follow up/escalations.
  • Monitor boutique after-sales operations, compliance, and ensure boutiques adhere to brand policies, quality standards, and proper procedures.
  • Oversee quality control and ensure aftersales service meets customer requirements.What We Offer:
    • A dynamic and supportive team environment.
    • Opportunities for growth and professional development.
    • A competitive salary and benefits package.
    • A chance to work with a prestigious luxury brand.
    Requirements:
    • 3-5 years of experience in a client services role, ideally within the luxury industry or sales service industry.
    • Exceptional communication skills and attention to detail.
    • The ability to deal with a high volume of incoming emails and queries and respond with patience, empathy, and a problem-solving mindset.
    • Training experience is highly regarded, but not essential.
    • A strong ability to deescalate situations and manage complaints before they require escalating.
    • An open mind and team spirit, with a high level of flexibility when dealing with ambiguity.
    Our Group:
    • We value freedom, collegiality, loyalty, and solidarity.
    • We foster empathy, curiosity, courage, humility, and integrity.
    • We care for the world we live in.
    Your Journey with Us:
    • After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and for us to get to know you.
    • If you are successful through this interview, you will be invited to attend an interview with our HR Manager & Client Contact and Administration Manager to assess your fit for the role.
    • After this, you will then have the opportunity to meet our Head of Customer Service.
    • The successful candidates will start with the business after reference and police checks are completed.
    "}

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