Client Relations Specialist

4 weeks ago

Sydney, New South Wales, Australia Richemont Full time
Make a Lasting Impact with Richemont

As a Client Relations Specialist, you will be the face of our company, providing exceptional customer service to our esteemed clients and their customers. Your attention to detail, solutions-oriented approach, and high level of professionalism will make you an invaluable asset to our team.

Key Responsibilities:
  • Deliver outstanding customer service to Richemont brands and their customers, ensuring accuracy, timeliness, and friendliness.
  • Manage daily operations, including inventory control, shipments, and return goods, with precision and efficiency.
  • Support Client Contact/Operations/Logistics Specialists/Supervisor with various tasks, such as enquiries, best practices, and policies.
  • Report facilities faults and follow up on action plans, ensuring seamless operations.
  • Monitor repairs, ensure accuracy, and update SAP when necessary.
  • Place spare part orders, ensuring timely delivery.
  • Build relationships with internal and external parties, delivering resolutions and taking ownership of every scenario.
  • Respond accurately within 24 hours to all enquiries, either by phone or email.
  • Minimize potential complaints through effective follow-up and escalation.
  • Monitor boutique after-sales operations, compliance, and ensure boutiques adhere to brand policies, quality standards, and proper procedures.
  • Oversee quality control, ensuring aftersales service meets customer requirements.
Requirements:
  • 3-5 years of experience in a client services role, preferably in the luxury industry or sales service industry.
  • Exceptional communication skills and attention to detail.
  • Ability to handle high volumes of incoming emails and queries, responding with patience, empathy, and a problem-solving mindset.
  • Training experience is highly regarded, but not essential.
  • Strong ability to de-escalate situations and manage complaints before they require escalating.
  • Open mind and team spirit, with a high level of flexibility when dealing with ambiguity.
What Makes Our Group Different?

We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.

Your Journey with Us:
  • After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and get to know you.
  • If successful, you will be invited to attend an interview with our HR Manager & Client Contact and Administration Manager to assess your fit for the role.
  • After this, you will have the opportunity to meet our Head of Customer Service.
  • The successful candidates will start with the business after reference and police checks are completed.

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