Delivering Exceptional Service

6 days ago

Sydney, New South Wales, Australia beBeeLogistics Full time $79,823 - $88,750

Service Assurance Specialist

- Role Overview:

As a key member of our Network Resilience and Operational Readiness team, you will play a critical role in ensuring the reliability and efficiency of our services. Your primary focus will be on monitoring performance, delivering contracted services, and reporting on any issues arising from audits, customer insights, and KPIs.

- Key Responsibilities:

You will provide product, process, and service assurance to our operational support areas. This involves undertaking regular audits and reporting on levels of service or process, recommending corrective action as needed. Additionally, you will work closely with internal stakeholders to build relationships and drive collaborative outcomes.

- Skills and Qualifications:

Collaborative and proactive mindset with strong interpersonal skills developed in a customer-focused environment.

Experience in using database and computer systems, with advanced skills in Microsoft Excel, data analysis, and reporting.

Skill at manipulating data and creating accurate reports that provide actionable insights to improve efficiency.

Ability to communicate complex information effectively to diverse audiences.

- Benefits:

Opportunity to join a dynamic, high-performing team that consistently caters to operational requirements.

Chance to make a lasting impact on our people by fostering satisfaction and service experiences that transform lives of our community.

Employee benefits include award-winning flexible and hybrid work options.

- Requirements:

This is an in-person, on-site role requiring a collaborative and adaptable individual with excellent communication and problem-solving skills.

The successful candidate will have a proven track record in working collaboratively in a fast-paced environment and a demonstrated ability to build strong relationships with internal and external stakeholders.

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