Senior Service Delivery Manager
4 days ago
About This Role:
This position supports the delivery of housing and homelessness services through effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation.
Main Responsibilities:
- Lead a team through effective coordination of activities such as workload and workforce management and planning to achieve excellence in performance.
- Create an environment where staff can thrive on communication, collaboration, continuous improvement, positivity, safety, learning and capability building.
- Support staff to achieve their full potential by promoting and supporting a high performance culture that maximises individual and team potential.
- Apply HR management policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.
- Develop and apply awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved service delivery and customer outcomes.
- Maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and part of day-to-day operations.
Key Requirements:
A Class C Driver's License is mandatory for this role.
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