Customer Care Specialist

5 days ago

Sydney, New South Wales, Australia Bendigo Superannuation Pty Full time
Join Our Team as a Customer Care Specialist

We're looking for a highly motivated Customer Service Officer to join our team in Nowra. As a key member of our branch, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

  • Your Key Responsibilities:
  • Provide exceptional service to customers, responding to their queries and concerns in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
  • Develop and maintain relationships with customers, understanding their needs and providing tailored solutions.
  • Support customers with their digital literacy and online banking needs, ensuring they have the tools to manage their finances effectively.

About You:

  • You have experience working in a customer-facing role, with a proven track record of delivering excellent service.
  • You possess strong communication skills, both written and verbal, and are able to build rapport with customers from diverse backgrounds.
  • You're confident in your ability to work autonomously and as part of a team, prioritizing tasks and managing your time effectively.
  • You're eager to learn and develop new skills, with a willingness to take on additional responsibilities and contribute to the growth of the business.

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