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Customer Care Specialist
2 weeks ago
This is a Customer Care Specialist role with one of the leading companies in AU right now -- Cuscal Limited -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.
More About the Role at Cuscal Limited
## **Job Description** **We are looking for a Customer Care Specialist to join our team. ** A Customer Care Specialist's role is to protect the financial wellbeing of our client's customers and minimise fraud losses. Customer Care Specialists achieve this by providing exceptional customer service when interacting with our client's customers through inbound and outbound phone calls as well as ensuring all alerts and necessary escalations of potential fraud cases are completed in a timely manner. **About the Role:** - Handle customer interactions via inbound and outbound calls, ensuring excellent customer service. - Accurately and timely complete outputs from fraud detection systems, addressing all alerts and fraud cases as needed. - Liaise with merchants, Visa, and internal departments to assist in the mitigation of fraud - Proactively analyse transactional data to identify fraud trends and risks. ## **Qualifications** **About You:** **_ Essential_** - Previous experience providing customer support. - Understanding of the key current and emerging financial crime risks and impacts - An understanding of or a high-level interest in the key principles of financial crime management - Availability to work ~38 hours per week on a rotating 7 day roster _ ** Highly Desirable**_ - Previous experience working in a Customer Support environment - Sound knowledge of card related product (credit / debit cards, proprietary cards) - Experience with Card Fraud Detection tools
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