Commercial Operations Specialist

4 weeks ago


Perth, Western Australia JB Hi-Fi Full time

About the Role

The Commercial Operations Specialist will provide operational support to the Administration & Sales Teams, enabling them to deliver and achieve their sales/GP targets for the Commercial business. This role will also involve system support across our key channels and driving improvements in our customer experience.

Key Responsibilities

  • Lead Direct Delivery fulfilment operations, including the handling of purchase orders and the accurate and timely completion of sales orders.
  • Review, approve, and manage Customer account requests, ensuring compliance with company policies and maintaining data integrity.
  • Collaborate with the Accounting, Ecommerce, Sales, and Retail teams, providing expert operational support and fostering cross-functional partnerships and alignment.
  • Champion key change management initiatives, including process documentation, stakeholder communication, and the facilitation of organisational change.
  • Assist with the management of email inboxes and ticket queues, ensuring requests are processed in a timely and professional manner.
  • Serve as the primary point of escalation for the Accounts Payable team, Sales Team, and Inventory Support Team, driving resolution of issues pertaining to Invoicing/Credit Notes, Customer Onboarding, Sales Order Completion, and Inventory Management.

Requirements

  • Experience with Microsoft Office Suite to an intermediate level (Word, Excel, PowerPoint)
  • Effective communication skills, both written and verbal
  • High level of customer service and stakeholder management skills

About Us

JB Business is a leading provider of strategic technology procurement solutions, with a strong focus on customer service and quality. Our team is passionate about delivering exceptional results and driving business growth.

Why JB Hi-Fi?

  • We offer a supportive and inclusive work environment
  • We provide opportunities for professional growth and development
  • We value our employees and offer a range of benefits and rewards

How to Apply

If you are interested in this exciting opportunity, please click the link below to apply and upload your CV.



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