Client Solutions Specialist

7 days ago

Melbourne, Victoria, Australia beBeeSolution Full time $60,000 - $80,000

Client Solutions Specialist

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This role is pivotal in supporting clients across various markets, requiring strong analytical skills and excellent communication abilities. The Client Solutions Specialist will be the primary point of contact for client inquiries, leveraging their knowledge of industry trends and product expertise to deliver exceptional service.

Main Responsibilities:

  • Client Enquiry Management: Manage daily client enquiries through diverse channels, providing accurate information and solutions while striving for first-time resolution and exceptional client service.
  • Request Coordination: Coordinate and address client requests efficiently, offering education and guidance as needed to ensure timely resolutions.
  • Collaboration: Work closely with internal teams on complex support matters to resolve client requests, fostering a seamless approach to client support.
  • Administrative Tasks: Execute various administrative responsibilities, including processing client requests and maintaining accurate records.

Key Skills and Qualifications:

  • Experience: Proven experience in fast-paced B2B client service environments, handling a large volume of enquiries efficiently.
  • Communication: Excellent verbal and written communication skills, capable of composing professional correspondence and managing complex phone interactions.
  • Problem-Solving: Demonstrated problem-solving and analytical skills, with a track record of resolving client issues effectively and efficiently, especially where issues require collaboration across teams locally and regionally.
  • Familiarity: Familiarity with industry products and services, as well as broader market insights, to provide informed support.
  • Relationship-Building: Skill in fostering strong relationships with clients and stakeholders, ensuring trust and reliability.

About This Role:

This position offers an exciting opportunity to work in a dynamic environment, delivering exceptional client experiences and contributing to business success.

Our Business:

We operate across various markets, from financial services to healthcare, automotive, agribusiness, insurance, and more.

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