Executive Director of Premium Assets

3 weeks ago

Melbourne, Victoria, Australia JLL Full time

Empowering Excellence in Commercial Real Estate

JLL is a global leader in shaping the future of real estate for a better world. Our team of experts is dedicated to delivering exceptional results and driving customer satisfaction. As a key member of our team, you will play a vital role in managing premium assets, enhancing tenant experiences, and ensuring customer satisfaction.

Key Responsibilities:

  • Primary Contact: Serve as the main liaison for the Lendlease Investment Manager, addressing concerns, managing expectations, and delivering exceptional service to ensure client satisfaction and retention.
  • Asset Management: Understand and comply with property management agreements, overseeing operations, including financial performance, leasing, and tenant relations. Collaborate with the Investment Manager to develop strategic property plans.
  • Customer Retention: Create and implement strategies to enhance tenant satisfaction and loyalty, engaging proactively with tenants to understand their needs and strengthen relationships. Work with marketing teams to develop targeted initiatives.
  • Financial Performance: Maximize financial performance by managing budgets, expenses, and revenue, analyzing data and trends to make informed decisions. Identify cost-saving opportunities and strategies to enhance revenue streams.
  • Team Leadership: Inspire and lead a diverse team, fostering a culture of excellence and innovation, conducting performance assessments, and developing succession plans. Ensure all team members receive necessary training.
  • Compliance and Risk Management: Ensure compliance with laws, regulations, and industry standards, implementing risk management practices and focusing on safety, security, and emergency preparedness.

Requirements:

  • Educational Background: Bachelor's degree in Business Administration, Real Estate, or a related field (Master's preferred).
  • Licenses and Experience: Real Estate Licence in the relevant State/Territory. Proven experience as a General Manager in premium assets.
  • Leadership and Communication: Strong leadership skills, exceptional interpersonal and communication abilities.
  • Financial Acumen: Demonstrated ability to drive customer satisfaction, retention, and financial performance.

About JLL:

JLL is a global leader in real estate and investment management services. We are committed to protecting personal information and ensuring the security of our clients' data. Our team is dedicated to delivering exceptional results and driving customer satisfaction. If you are a motivated and experienced professional looking for a challenging role, we encourage you to apply.

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