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Key Boutique Manager Role

This is an exciting opportunity to work in a high-end boutique environment. As a key member of the team, you will play a vital role in driving sales and delivering outstanding customer experiences.

We are looking for a highly motivated and experienced individual who can reflect our luxury image, transform corporate objectives into actionable goals, and use retail and CRM tools to drive success.

The ideal candidate will have excellent communication and interpersonal skills, be able to work effectively in a team environment, and possess a strong understanding of luxury timepieces.

Key Responsibilities:
  • Meet sales targets through effective management of store operations
  • Discuss business opportunities and action plans with senior management
  • Act as a manager-on-duty when required
  • Responsible for supporting the integration and training of new and existing team members
  • Assist in implementing and controlling new visual merchandising concepts
  • Support and ensure the delivery of Lange selling ceremonies
  • Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident
  • Proactively participate in VIP events and orders, considering boutique opportunities
  • Ensure accurate and genuine relationship building with customers
  • Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities
  • Individually handle client complaints, and immediately report brand product related issues
  • Follow up and coordinate individual repairs and after sales related matters with Sales Administrators