Automotive Service Consultant
7 days ago
Enhance Customer Satisfaction as an Automotive Service Advisor
In this permanent full-time role, you will be the crucial link between customers and the service department of a family-oriented and supportive automotive group in Tamworth & North West NSW Region.
- A strong mechanical background with experience in customer service is required. No sponsorship is offered.
- The salary guide for this position is $55,000 per annum, plus potential bonuses based on performance and relocation assistance.
Your daily tasks will involve:
- Engaging with customers to discuss vehicle concerns and advising on necessary services or repairs.
- Coordinating service schedules and managing vehicle flow in the workshop.
- Preparing precise job cards and ensuring accurate documentation.
- Translating technical information for customers and communicating needs to technicians.
- Reviewing completed work for quality assurance and following up with customers.
- Upselling additional services that enhance vehicle performance and safety.
This role offers opportunities for career growth, a supportive work environment, employee benefits, and a healthy work-life balance in a family-oriented setting.
You will need:
- A Certificate in Automotive Technology would be beneficial.
- Proven experience in automotive service and customer interaction.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
The benefits of this role include:
- Opportunities for career advancement into service management roles.
- Discounts on parts and services for employees.
- Continuous training and development programs.
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