Customer Service Engineer

1 week ago

Sydney, New South Wales, Australia Siemens Healthcare Pty. Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Engineer to join our team in Coffs Harbour and surrounding areas, New South Wales. As a key member of our service team, you will be responsible for carrying out day-to-day service, maintenance, and installation activities on our Magnetic Resonance Imaging (MRI), Computed Tomography (CT), and Ultrasound (US) portfolio.

Key Responsibilities
  • Fulfill customer needs for preventative maintenance, updates, upgrades, corrective service, and installations in accordance with business contractual obligations.
  • Timely completion of service reports with good liaison with the Customer Care Centre, management, sales, marketing, and/or customers.
  • Comply with all Environment & Safety (EH&S) policies, service escalation procedures, and pass customer requests, complaints, and comments to the relevant department for action.
  • Maintain personal knowledge of safety instructions and operational procedures and participate in training courses, including self-learning, computer-based, and on-the-job training.
Requirements
  • Technical or university training in a relevant field.
  • Experience in service, maintenance, and/or installation activities on relevant medical technologies.
  • Experience within MRI and CT systems is essential.
  • Current NSW restricted electrical license (or willingness to obtain one).
  • Radiation license (considered advantageous).
  • Ability to build sound working relationships internally and externally.
  • Customer empathy and interaction skills.
  • Ability to problem-solve and work under pressure.
About Us

We are a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political, and/or sexual orientations, and work together to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare.

We are an equal opportunity employer and welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously.

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