Exceptional Guest Experience Lead

2 weeks ago

Mount Gambier, South Australia beBeeManager Full time $78,000 - $105,000

**Job Title:** Assistant Manager, Guest Experience

">
About the Role:">

The Assistant Manager, Guest Experience plays a crucial part in leading our store team to deliver exceptional experiences for every guest. Reporting to the Store Manager, this role is responsible for creating and fostering a respectful and inclusive environment where team members feel a deep sense of belonging.

">
Key Responsibilities:">
  • ">
  • Create and maintain a positive and productive team culture by promoting respect, empathy, and understanding among team members.">
  • Lead from the floor and assess the needs of the business, team, and guests to ensure seamless operations.">
  • Engage with team members to understand how their work contributes to the success of the store and organization.">
  • Implement the Store Manager's vision for the store and communicate it effectively to the team.">
  • Manage the hiring process, including recruitment, selection, and onboarding, to build a strong and diverse team.">
  • Provide training and coaching to team members, identifying development areas and sourcing solutions.">
  • Lead performance management activities, including direct feedback and continuous check-ins, to drive team performance.">
  • Maintain an exceptional guest experience on the floor, assessing connection levels and product education.">
  • Address guest feedback and issues, resolving concerns and ensuring satisfaction.">
  • Monitor performance metrics against goals to identify gaps and opportunities for improvement.">
  • Manage sell-through, inventory, and visual merchandising to sustain operational excellence.">
">
Requirements:">
  • ">
  • Licence to work in the country where the store is located.">
  • Able to travel to assigned store with reliable transportation methods.">
">
Schedule/Availability:">
  • ">
  • Full-time position (38 hours/week).">
  • Work schedule based on a roster, subject to store needs.">
  • Shifts typically scheduled during mornings, afternoons, evenings, weekends, and holidays.">
">
Experience:">
  • ">
  • 1 year people management experience.">
  • 1 year leadership experience, including managing business operations and administration.">
">

**Nice to Have:**

">
  • ">
  • High school diploma or equivalent.">
  • 1 year retail or sales-specific management experience.">
  • 1 year recruiting, hiring, or training employees.">
">

**What We're Looking For:**

">
  • ">
  • Inclusion & Diversity: Creates a supportive environment that values differences.">
  • Integrity: Behaves honestly, fairly, and ethically.">
  • Leadership: Able to lead and inspire others, motivating and developing team members.">
  • Guest Experience: Actively creates a high-caliber experience for every guest.">
  • Team Building: Fosters teams that maximize accomplishments and encourage unique contributions.">
  • Decision Making/Problem Solving: Identifies opportunities for improvement and makes effective decisions.">
  • Strategic Thinking: Considers lasting implications of decisions and aligns them with company strategy.">
  • Change Management Leadership: Leads others through change processes and uncertainty.">
  • Interactive Communication: Conveys information effectively and understands information shared.">
">

**Work Context:**

">
  • ">
  • Works in a store environment with bright lights and loud music.">
  • Moves through the store, sometimes sitting for extended periods.">
  • May lift boxes up to 30 lbs (13.6 kg).">
"

  • Assistant Manager, Guest Experience

    2 weeks ago

    Mount Gambier, South Australia Lululemon Athletica Full time

    Assistant Manager, Guest Experience | Burnside (38 hrs/wk)lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe...

  • Deliver Exceptional Customer Experiences

    2 weeks ago

    Mount Gambier, South Australia beBeeCustomer Full time $60,000 - $80,000

    We are shaping the future for everyone to thrive. As a Customer Service & Sales Consultant, you will be at the forefront of delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesBuild connections with customers and develop customized solutions to meet their needs.Drive sales growth by reaching and exceeding targets and key...

  • Transform Customer Experiences

    2 weeks ago

    Mount Gambier, South Australia beBeeCustomer Full time $50,000 - $85,000

    Job OpportunityWe are seeking a highly motivated Retail Sales Consultant to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.The successful candidate will be responsible for building strong relationships with customers, identifying their needs and providing tailored solutions...

  • Wildlife Culinary Specialist

    7 days ago

    Mount Gambier, South Australia beBeeChef Full time $90,000 - $110,000

    Job Description">We are seeking a skilled and passionate Chef to join our team. As a key member of our culinary staff, you will be responsible for the high-quality preparation and presentation of our dishes.">About the Role">">Prepare unique menus that meet the highest standards of quality and guest satisfaction.">Maintain levels of stock and inventory to...

  • Food And Beverage Attendant

    2 weeks ago

    Mount Gambier, South Australia Matthews Hospitality Full time

    Mount Gambier Hotel - Mount Gambier 5290Join our F&B teamAre you passionate about creating memorable dining experiences and delivering outstanding customer service?The Mount Gambier Hotel is looking for enthusiastic and reliable Food and Beverage Attendants to join our vibrant team for 10 to 30+ hours per weekWhat We're Looking For:Availability during...

  • Motel Managing Couple

    1 week ago

    Mount Gambier, South Australia BOSS Group Full time $110,000 per year

    About the Role:We are seeking a dynamic, proactive and experienced Motel Management Team/Couple to work in our 28 room motel Located in Mount Gambier. The ideal candidate(s) will have a proven track record in hotel management and a passion for providing exceptional guest experiences.Motel is a 4-star motel, consists of 28 rooms in the heart of Mount Gambier,...

  • Food Service Associate

    2 weeks ago

    Mount Gambier, South Australia beBeeAttendant Full time $45,000 - $55,000

    Job Title: Food And Beverage AttendantAt our vibrant establishment, we are seeking an enthusiastic and reliable Food and Beverage Attendant to join our dynamic team for a minimum of 10 hours per week. Our ideal candidate will be available to work evenings and weekends during our peak hours.Key Responsibilities:Provide exceptional customer service across the...

  • Hotel Housekeeper

    1 week ago

    Mount Gambier, South Australia BOSS Group Full time $30,000 - $40,000 per year

    We are looking for a dedicated and detail-oriented experienced housekeeper to join our dynamic team and help maintain our high standards of cleanliness and hospitality at Arkana Motor Inn located in the heart of Mount Gambier.The Housekeeper is responsible for ensuring all guest rooms and public areas are maintained to the highest cleanliness and hygiene...

  • Clinical Lead in Heart Care Specialties

    2 weeks ago

    Mount Gambier, South Australia beBeeCardiology Full time $350,000 - $400,000

    Lead Cardiologist OpportunityOur hospital seeks a dedicated cardiologist to join our esteemed network of heart care specialists.The RoleThis position offers the opportunity to contribute to leadership, mentorship and clinical working groups. As a cardiologist, you will provide consults for new and existing patients and be guided or opt to mentor the next...

  • Service Delivery Expert

    2 weeks ago

    Mount Gambier, South Australia beBeeCustomer Full time $38,000 - $54,000

    About the JobWe are seeking a Customer Service Representative to perform key tasks in a fast-paced environment. The role involves providing great customer experiences and ensuring the store is always clean, stocked and welcoming for our guests.This job requires being able to multi-task and manage time effectively. Responsibilities include handling customer...