Senior Night Operations Manager

17 hours ago


Melbourne, Victoria, Australia AccorHotel Full time
Job Description

We are seeking an experienced Senior Night Operations Manager to join our team at Novotel and Ibis Melbourne Central.

About the Role

This is a key leadership position responsible for overseeing the smooth operation of our hotel during the night shift. As a Senior Night Operations Manager, you will be expected to maintain high standards of customer service, manage front-of-house operations, and ensure compliance with company policies and procedures.

Key Responsibilities
  • Maintain accurate guest accounts and provide exceptional customer service to all guests.
  • Lead and motivate the night shift team to deliver outstanding results.
  • Conduct regular audits to ensure accuracy and consistency in financial transactions.
  • Collaborate with other departments to resolve any issues or concerns.
Requirements

To be successful in this role, you will need:

  • A minimum of 2 years' experience in a similar role within the hospitality industry.
  • Strong knowledge of Opera PMS and ability to use it effectively.
  • Exceptional leadership and communication skills.
  • An open unrestricted driver's license and Responsible Service of Alcohol Certificate – Victoria.
What We Offer

We offer a competitive salary package, including:

  • $85,000 per annum, based on the job requirements and location.
  • An employee benefit card offering discounted rates in Accor worldwide from day one.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world.
Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.



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