Senior Night Operations Manager
17 hours ago
We are seeking an experienced Senior Night Operations Manager to join our team at Novotel and Ibis Melbourne Central.
About the RoleThis is a key leadership position responsible for overseeing the smooth operation of our hotel during the night shift. As a Senior Night Operations Manager, you will be expected to maintain high standards of customer service, manage front-of-house operations, and ensure compliance with company policies and procedures.
Key Responsibilities- Maintain accurate guest accounts and provide exceptional customer service to all guests.
- Lead and motivate the night shift team to deliver outstanding results.
- Conduct regular audits to ensure accuracy and consistency in financial transactions.
- Collaborate with other departments to resolve any issues or concerns.
To be successful in this role, you will need:
- A minimum of 2 years' experience in a similar role within the hospitality industry.
- Strong knowledge of Opera PMS and ability to use it effectively.
- Exceptional leadership and communication skills.
- An open unrestricted driver's license and Responsible Service of Alcohol Certificate – Victoria.
We offer a competitive salary package, including:
- $85,000 per annum, based on the job requirements and location.
- An employee benefit card offering discounted rates in Accor worldwide from day one.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
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