Senior Support Officer

2 weeks ago

Armidale, New South Wales, Australia beBeeStudentProgression Full time $77,703 - $89,602

At University of New England (AU), we are committed to employing individuals who meet the requirements of this role and align with our values. This Student Progression Officer is responsible for providing high level, effective and efficient administrative support and specialist student advice for course progression, leading to graduation.

About the Role

The successful candidate will contribute to the continual improvement of student administrative processes to positively affect student outcomes. They will be required to work closely with colleagues and students to identify and address potential barriers to student progression.

About You

To be successful in this role, you will have:

  • Excellent communication skills, allowing you to tailor your responses to clients from a mix of cultural, linguistic and socio-economic backgrounds.
  • Attention to detail, computer and time management skills, enabling you to work efficiently and effectively.
  • A genuine desire to help students complete their academic journey, ensuring they receive the best possible support.
  • The ability to work with complex rules and policies, communicating them clearly to students and staff.
  • The temperament to work both directly supervised and more independently under general directions.
About the Portfolio

The Student Journey portfolio is responsible for all aspects of the student journey at UNE. It supports the University's strategy by ensuring all UNE students and UNE graduates have an excellent performance which supports and enables their academic success and future life course progress. The portfolio meets the needs of students, members of the UNE community and external agencies by managing the links, information and infrastructure that enables students to progress to graduation.

Enquiries and Additional Information

If you require further information about this role or would like to discuss your application, please contact the relevant person specified in the job advertisement.

How to Apply

Submit your application through the online portal and refer to the vacancy reference number as indicated in the job advertisement. Your application should include a covering letter, responses to the selection criteria and a current CV.

Commitment to Inclusion and Diversity

University of New England (AU) is committed to building a diverse workforce and strongly encourages applications from Aboriginal and/or Torres Strait Islander Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTQIA+ people.

National Police Check

The successful candidate will be required to undergo a National Police Check prior to commencement. Please note that people with criminal records are not automatically barred from applying for this position.

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