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Senior Individual Giving Coordinator
2 months ago
Lifeline Australia Ltd is a national suicide prevention charity providing critical services to Australians experiencing emotional distress. Our mission is to empower Australians to be suicide-safe through connection, compassion, and hope.
Job Title: Senior Individual Giving CoordinatorWe are seeking a highly skilled Senior Individual Giving Coordinator to join our team in Sydney. As a key member of our fundraising team, you will be responsible for cultivating strong relationships with our supporters, ensuring an exceptional donor experience throughout their journey.
Key Responsibilities:- Support the implementation of donor loyalty campaigns and initiatives.
- Contribute to the development and execution of multi-channel appeals/campaigns across direct mail, email, SMS, web, social media, telemarketing, and cash giving.
- Collaborate across teams to ensure donor onboarding and second-gift strategies are aligned with loyalty strategies, are supporter-centred, and data-informed.
- Lead the development and implementation of retention strategies and tactics to maximise income.
- Support the implementation of supporter engagement strategies, working with the Supporter Experience and Loyalty Manager to develop engagement journeys.
- Sound knowledge of the Australian fundraising environment.
- Thorough understanding of direct marketing fundraising.
- Strong 'supporter-first' mindset.
- Creative thinker with ability to innovate, delight, and inspire supporters.
- Empathetic listener with genuine interest in understanding and addressing supporter needs.
This is a fantastic opportunity to work with a highly experienced and growing team, contributing to the delivery of critical services that support Australians experiencing emotional distress. If you are passionate about mental health and have a strong background in fundraising and direct marketing, we encourage you to apply.
What We Offer:- Competitive salary and salary packaging.
- Great role with positive team culture.
- Outstanding opportunity to work within a highly experienced and growing team.
We are committed to empowering Australians to be suicide-safe through connection, compassion, and hope. Join us in making a difference in the lives of those who need it most.
