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Reporting and Optimisation Lead
2 months ago
We are seeking a highly skilled Reporting and Optimisation Lead to join our team at Transurban. As a key member of our organisation, you will be responsible for embedding best practice metrics of success, campaign planning, testing, reporting, and optimisation across our customer journeys and campaigns to deliver measurable business and customer benefits.
Key Responsibilities- Act as stream lead in cross-functional Business as Usual (BAU) and project squads.
- Provide guidance on journey and campaign design, including decision splits, A/B testing, reporting, channel selection, and ongoing optimisation opportunities.
- Drive the adoption of data analytics tools to enhance reporting and decision-making.
- Establish a robust, automated reporting system to monitor conversion across customer journeys.
- Identify and deliver opportunities for dashboards and other reporting to provide actionable insights into communications conversion and customer engagement.
- Support team members and stakeholders with Reporting and Optimisation opportunities and reporting requests.
- Advocate for data-led decision making and educate other teams on the potential uses, limitations, and best practices of data.
- Prioritise and distribute work among stream members, manage workflow and capacity using project management tools, and ensure timely task completion.
- Experience in managing reporting and optimisation for digital communications distribution platforms.
- Proven people leadership experience, demonstrating the ability to manage, mentor, and develop team members effectively.
- Bachelor's degree in a Business discipline, providing a strong foundation in business principles and practices.
- Experience working in an agile environment, showcasing adaptability and proficiency in agile methodologies and practices.
- Background in organisations with multi-channel, complex customer journeys, highlighting the ability to navigate and optimise intricate customer interactions across various channels.
- Strong analytical and problem-solving skills, capable of dissecting complex data and deriving actionable insights.
- Meticulous attention to detail combined with the ability to think strategically and see the bigger picture.
- Advanced written and verbal communication skills, ensuring clear, concise, and effective communication with stakeholders at all levels.
- Expertise in data visualisation tools, with advanced skills in creating and managing data visualisations and dashboards.
- Proficiency in report preparation and presentation, demonstrating the ability to compile, analyse, and present data-driven reports to inform decision-making.
- A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year.
- 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well.
- Learning and development opportunities to support your career interests.
- Health and wellbeing support — access to employee assistance programs, wellness facilities, and more.
- Share offers and insurance benefits.
- Social activities, community give-back programs, and paid volunteer days.
We are a leading provider of city-sized solutions, building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges. We are committed to creating a workplace that is inclusive, diverse, and safe for everyone. We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.
