Dance Studio Customer Service Professional

2 days ago

Liverpool, Australia beBeeResponsibilities Full time $60,000 - $80,000
Job Title: Customer Service Representative

About the Role:

We are a dynamic and expanding dance studio seeking a dedicated Customer Service Representative to join our team.

Main Responsibilities:

  • Manage customer inquiries from initial contact through to trial booking and enrolment.
  • Proactively follow up with customers to maximise trial-to-enrolment conversions.
  • Nurture leads through our CRM (Enrollio) to ensure timely and consistent communication.
  • Maintain accurate and up-to-date client data in Enrollio.

Customer Growth & Retention:

  • Identify opportunities to grow class placements, workshops, and holiday programs.
  • Support retention initiatives to keep students engaged and customers happy.

Communication:

  • Keep our Instagram stories current and post multiple times a day.
  • Create Reels and Tik Tok videos for social media.
  • Identify what has not been posted in a while and ensure we have fair posts across all student age groups and classes.
  • Creative ideas to bring in for marketing strategies.

Events:

  • Ability to organize engaging & successful events.
  • Ability to communicate event details to clients with follow up posts on social media.
  • Availability to attend all events and assist in execution of the event.

Front-of-House Duties:

  • Be the welcoming face of our studio – greeting students and parents warmly.
  • Handle phone calls, emails, and in-person enquiries with professionalism and care.
  • Assist with class check-ins, scheduling, and general reception tasks.

Customer Support:

  • Respond to customer questions promptly and helpfully, ensuring they feel supported.
  • Provide accurate information about classes, timetables, events, and policies.
  • Escalate issues to the Studio Manager when necessary.

About You:

  • You're a natural communicator who loves building relationships.
  • Highly organised with strong attention to detail.
  • Confident using technology and comfortable learning new systems (experience with Enrollio or other CRMs is a plus).
  • Proactive and sales-minded – you're excited by hitting conversion goals and growing enrolments.
  • Calm under pressure and able to juggle multiple priorities at once.
  • Previous experience in customer service, sales, or reception roles (experience in a studio, school, or children's activities environment is highly regarded).

What We Offer:

  • A supportive, fun, and family-friendly workplace.
  • Opportunities for growth within our dynamic studio.
  • The chance to make a meaningful impact on children and families every day.

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