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Healthcare Feedback Specialist

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Sydney, New South Wales, Australia beBeePatientExperience Full time $127,150 - $144,444
Patient Experience Coordinator

This is a challenging and rewarding role that will play a key part in the effective coordination and management of patient feedback.

The successful candidate will have a strong background in healthcare, preferably with experience in complaints management, conflict resolution, and advocacy. They will also have excellent communication and interpersonal skills, as well as the ability to work effectively with patients, families, and hospital departments.

  • Appropriate qualification and/or clinical background, and/or relevant management experience.
  • Demonstrated knowledge and experience in complaints management in a healthcare setting.
  • Demonstrated knowledge and skills in conflict resolution, mediation/counselling, and advocacy.
Key Responsibilities
  • Coordinate and manage patient and family feedback in accordance with organisational policies and procedures.
  • Work with patients, families, and hospital departments to bring about the most effective healthcare treatment and positive hospital experience.
Benefits
  • Accrued day off each month.
  • Opportunity for extra tax savings through salary packaging.
  • Access to free courses, qualifications, and coaching.
  • Access to confidential EAP counselling for staff and their families.
  • Free annual influenza vaccination and discounted fitness passport membership.
Working at Our Organisation

We are committed to providing a working environment that embraces and values diversity and inclusion.

Aboriginal and Torres Strait Islander people, as well as people with disability, are encouraged to apply.