IT Business Services Consultant

2 months ago

North Sydney Council, Australia SAP Full time

About the Role

We are seeking a highly skilled and motivated IT Business Services Consultant to join our Customer Information Security Advisers (CISA) APJ & Greater China regional team. In this role, you will be building and maintaining customer trust in SAP through communicating SAP's security and compliance approach.

Key Responsibilities

  • Work closely with teams from the Customer Success organization, Legal, SAP Global Security & Cloud Compliance (SGSC), and leaders from different Lines of Business and Corporate Functions to establish trust with prospects and customers.
  • Act as the Center of Excellence (CoE) for the interaction with and enablement of the Customer Success organization, as well as directly participating in contract discussions on security and compliance topics.
  • Help identify regional security and compliance patterns, threats, and opportunities and provide feedback to internal stakeholders to build security and compliance into SAP solutions and processes.
  • Develop and maintain a solid knowledge base in regional security and compliance topics, including data protection and industry-specific compliance obligations, to support customer queries and contract negotiations.
  • Support the security and compliance governance efforts for the region, including reporting on customer commitments made, on the status of identified KPIs, and highlighting risks to senior management.
  • Provide content support for the preparation of executive events and the delivery of presentations to larger audiences both online and onsite.

Requirements

  • Strong knowledge of cybersecurity principles, concepts, standards, and best practices, in particular relating to SAP Cloud Services.
  • Strong knowledge of technology and security measures of SAP Cloud and on-premise solution offerings.
  • Solid knowledge in security certifications and audits.
  • Solid background in information security management system (ISMS), quality management systems (QMS, SDLC).
  • General knowledge of data protection (such as EU GDPR, local data protection laws) and cybersecurity related legislations.
  • Strong communication and presentation skills in English, ability to negotiate with customers; fluency in a local language (other than English) would be beneficial.
  • Self-starter, motivated, organized, attention to details, demonstrated ability to deliver positive outcomes under pressure, results-oriented.
  • 3 years experience in a sales support role, preferably in the areas of customer contract negotiations, cybersecurity, data protection, security attestations/certifications, and/or compliance with laws, regulations, or standards applicable to SAP Cloud Services.
  • Demonstrated success in leading cross-functional programs and teams across multiple jurisdictions, domains, and corporate departments across SAP APJ and Greater China regions.
  • Bachelor's degree (or higher degree) in Computer Science, Information Security, Law, or related discipline preferred; industry certifications such as CISA, CISM, CISSP, IAPP CIPPA/CIPPE/CIPT are a plus.

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We Win with Inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Equal Employment Opportunity

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team.

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