Friendly Hotel Guest Ambassador

2 weeks ago


Hobart, Tasmania, Australia beBeeGuestServiceAgent Full time $43,000 - $61,000

**About the Role**

We are seeking a casual Guest Service Agent to provide exceptional service to our guests.

The successful candidate will be responsible for providing efficient, friendly and professional service to all guests, from check-in to check-out and everywhere in between.

The role involves being the first point of contact for guests and visitors, and completing a wide variety of front office tasks to ensure every day is different.

This may include logging guest requests, following up with team members to ensure requests are being fulfilled, assisting and directing guests with local attractions and directions, securely storing and delivering guest luggage, and participating in training and development programs to enhance skills and capabilities.

**Key Responsibilities:**

  • Provide exceptional service to guests
  • Be the first point of contact for guests and visitors
  • Complete front office tasks
  • Log guest requests
  • Follow up with team members
  • Assist and direct guests
  • Securely store and deliver guest luggage
  • Participate in training and development programs

**Required Skills and Qualifications:**

To be successful in this role, you will need:

  • An energetic and team-focused attitude
  • A people person who can make genuine connections with colleagues and guests
  • The ability to work under pressure, multitask and think on your feet to quickly resolve issues
  • Strong verbal and written communication skills
  • High level of computer literacy
  • The ability to work across a 24/7 roster

**Benefits:**

We offer a range of benefits to our employees, including:

  • ALL Heartist Membership
  • Family & Friends Discounts
  • Accor Live Limitless (ALL) Loyalty Program


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