Highly Skilled Support Specialist
1 week ago
About Workday Australia Pty Ltd
We are offering a highly competitive salary of AU$90,000 - AU$110,000 per annum.
Job Description:
The RoleThe Technical Support Analyst plays a crucial role in managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product. Our ideal candidate has experience troubleshooting enterprise-level software and applications, and enjoys working with customers to provide timely updates.
About You
To be successful in this role, you will need:
- A minimum of 3 years' experience in a customer-facing Support Analyst role.
- Able to read, write, and speak Japanese.
Key Responsibilities
As a Technical Support Analyst, your key responsibilities will include:
- Providing timely and effective support to customers via various communication channels.
- Troubleshooting complex technical issues related to our Adaptive Planning Integration product.
- Collaborating with cross-functional teams to resolve issues and improve customer satisfaction.
Benefits
We offer a range of benefits to support your career growth and well-being, including:
- A highly competitive salary package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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