Tech Support Specialist

7 days ago


Melbourne, Victoria, Australia medhealth Full time
Job Overview

We are seeking a highly skilled Tech Support Specialist to join our team at MedHealth. As a key member of our support team, you will be responsible for providing exceptional in-person technical assistance to our employees.

Your primary focus will be on troubleshooting and resolving hardware and software issues, ensuring that all office technology is functioning properly.

You will also play a critical role in the onboarding process, ensuring that new starters have a seamless experience from Day One.

Key Responsibilities
  • Provide in-person technical support for all IT queries
  • Troubleshoot and resolve hardware and software issues
  • Manage the delivery and return of hardware, including troubleshooting
  • Ensure all meeting rooms and office technology are functional
  • Provide training to end-users as required by the business
  • Support all key events and functions requiring technology
Requirements

To succeed in this role, you will need:

  • 2+ years of experience in a service desk or equivalent role
  • Experience with Office 365 and Windows
  • Knowledge and experience with ITIL
  • Exposure to Fresh Service or similar ticketing system
  • Knowledge and working experience with Active Directory, Azure Active Directory, and Print Servers
  • Proven experience supporting printers, both in person and remotely
  • Excellent customer service and interpersonal skills

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