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Administrative Services Coordinator
3 weeks ago
About Bright & Duggan Property Group
We are a dynamic and innovative property management company built on the principles of United, Trusted, Accountable, and Visionary. Our team is guided by these values, which serve as the foundation for our approach to work and interactions with clients and colleagues.
Our diverse portfolio comprises four main pillars: strata management, integrated resort management, building and facilities management, and asset management. To foster growth and extend our service offerings and reach, we expect our employees to actively promote all brands and products associated with Bright & Duggan.
Purpose of the Role
The primary purpose of this position is to provide exceptional first-level customer service to Bright & Duggan Property Group clients via national administration tasks within the National Customer Operations team. This includes managing national phone lines and supporting various group offices.
Key Responsibilities
- Provide timely and professional responses to customer inquiries and complaints via phone, email, and written communication.
- Manage customer care inbox queries and shared inboxes across multiple brands and group offices.
- Coordinate archiving, certificate requests, portal requests, and agreement-related tasks.
- Process return mail and electronic post, as well as manage meeting rooms and boardrooms.
- Perform general administration tasks, including filing, stationery ordering, and mail management.
- Act as reception relief, attending to office walk-ins and search agents when required.
- Foster strong relationships with internal teams and external stakeholders through excellent communication and collaboration skills.
- Maintain accurate records and reports, ensuring data integrity and confidentiality.
- Adhere to relevant policies and procedures, maintaining a high level of professionalism at all times.
About You
To be successful in this role, you will possess:
- A high school diploma or equivalent qualification.
- Strong organizational and time management skills, enabling you to juggle competing priorities effectively.
- Excellent communication and interpersonal skills, both written and verbal.
- The ability to work independently and collaboratively as part of a team.
- A keen eye for detail and accuracy in completing tasks.
Benefits
Bright & Duggan Property Group offers a supportive and inclusive work environment, prioritizing employee well-being and development. Some benefits include:
- Hybrid/flexible working options.
- An attractive salary package.
- Ongoing education and learning opportunities both internally and externally.
- Employee Assistance Programs.
- Novated lease options.
- First Aid and Mental Health First Aid Officers on site.
- Wellness Leave.
- A lucrative employee referral program.
- Recognition and reward events.
