National Account Manager for Grocery and Retail Channels

4 weeks ago

North Ryde, New South Wales, Australia 3M Full time

Job Title: National Account Manager for Grocery and Retail Channels

Job Summary:

We are seeking a highly skilled National Account Manager to lead our Grocery and Retail channels. The successful candidate will be responsible for developing and executing strategies to drive sales growth, improve customer satisfaction, and increase market share.

Key Responsibilities:

  • Lead and direct the assigned categories within the Grocery channel
  • Develop and grow the relationship between 3M and our key customers
  • Achieve budgeted sales
  • Analyse data to identify growth opportunities for the category
  • Develop and manage all Temporary Price Reductions (TPR's) in line with business strategy and promotional budgets
  • Manage Customer Trading Terms including rebate programs in line with business objectives and budgets
  • Manage the 3M brand presence in all customer media outlets, such as Online, Catalogue and In-store
  • Drive store level execution nationally by ensuring a robust brief and clear expectations of the Field Force
  • Provide ex-factory forecast to Demand Planner within 3M lead time
  • Manage the range review process from end to end, supporting category growth with our key customers

Key Account Management:

  • Deliver quarterly business reviews for each category with the respective Category Manager/ACM
  • Host monthly WIPs with key customer contacts
  • Deliver weekly stock position to our key customers based on their demand plan
  • Work with 3M Analytics and Insights team to continually identify growth opportunities for the category and 3M
  • Work with 3M Trade Developer to execute all planned activations with our customers
  • Work with 3M Shopper Marketing teams to identify growth opportunities for each 3M brand
  • Support the execution of the marketing plans in the field
  • Showcase and celebrate wins with the wider APAC team on Salesforce
  • Methodically prioritise key activities, with specific focus on accomplishments which serve to meet or exceed customer needs in alignment with divisional strategy
  • Attend, participate and contribute to monthly sales meetings and Performance Everyday sessions

Product Knowledge:

  • Serve as a comprehensive resource that can effectively match all of the customers product needs with a 3M solution
  • Contrast and compare 3M and competitive products in terms of concept and function (benefits)
  • Serve as a Consultant and credible resource to whom your customers can turn for product and industry knowledge

Administration and Reporting:

  • Provide detailed feedback of market trends, competitive activity and industry trends
  • Complete monthly expense reports in accordance with company policy
  • Ensure a timely response to wider 3M business unit requests
  • Ensure CRM (Salesforce) opportunities are maintained within acceptable timeframes, while ensuring all customer interactions are recorded
  • Bechelor's degree or above
  • Sales experience (5 Years) ideally with Grocery customers (Woolworths & Coles, Costco preferred)
  • Proven sales record
  • National or Key Account Management
  • Strong analytical, conceptual & planning skills
  • Strong negotiation skills
  • Travel within Australia is required

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