Support Client Needs

2 weeks ago

Sydney, New South Wales, Australia beBeeDiversity Full time $75,480 - $77,400
Customer Service Advisor Job Opportunity

This is a rewarding role for an experienced customer service professional looking to make a meaningful impact in a non-profit environment.

As a Customer Service Advisor, you will be the first point of contact for clients seeking support. This role is central to guiding clients through the intake journey - from initial enquiry to assessment, onboarding, and referral - while ensuring a seamless and positive experience.

Key Responsibilities
  • Manage high volumes of inbound and outbound calls with professionalism and empathy.
  • Conduct initial assessments and guide clients through intake and onboarding.
  • Process referrals via relevant aged care and government portals.
  • Maintain accurate client records in client management systems.

You will work closely with the home care team to ensure services meet client needs. This is an exciting opportunity to develop your skills in a dynamic and supportive environment.

Required Skills and Qualifications
  • Strong background in customer service, call centre, or client-facing roles.
  • Excellent communication and relationship-building skills.
  • Ability to manage high call volumes while maintaining a client-first approach.
  • Organised and detail-oriented with experience using CRM or client management systems.

The ideal candidate will possess knowledge of aged care, community services, or NDIS but it's not essential. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Our Recruitment Process
  • A consultant will review your application and contact you within 2–3 business days for an initial phone screen if your experience aligns with the requirements of the role.
  • Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.

We are committed to fostering diversity, equity, and inclusion. Every application we receive is reviewed by a real person, never by AI.

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