Parts Specialist

4 days ago

Launceston, Tasmania, Australia William Adams Full time
About the Role

We are seeking an experienced Parts Advisor to join our team in Launceston, Tasmania. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring accurate and timely information related to parts needs.

This is a full-time, permanent position offering career growth and development opportunities. You will work Monday to Friday on a rotating roster with some after-hours support.

Key Responsibilities
  • Dealing with front counter enquiries, both face-to-face and over the phone
  • Locating Cat parts for customers and technicians
  • Following up and actioning outstanding jobs related to parts inquiries and customer concerns
  • System-based parts interpreting using a variety of digital and print resources
  • Parts Warehousing tasks (receiving, order picking and dispatch)
  • Ensuring company accounts receivable processes are adhered to in relation to parts sales transactions
  • Assisting with the operation of display areas and stock cleanliness
About You

You will have a true passion for customer service, with a willingness and desire to learn and develop into being a Cat Parts Specialist. To be successful in this role, you will require:

  • Mechanical knowledge and a background in earthmoving and/or automotive
  • Exceptional communication skills with a positive and enthusiastic attitude
  • Proficient in Microsoft applications
  • Experience working on different kinds of systems/databases
  • Excellent organisational skills with the ability to handle multiple tasks
  • Knowledge of Caterpillar products (preferred but not essential)
Why Work for Us?

Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.

You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability. We will provide you with ongoing career and development opportunities, a competitive salary package, various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more

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