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Digital Content Specialist

2 months ago

Sydney, New South Wales, Australia ING Bank (Australia) Limited Full time

About ING Bank (Australia) Limited

At ING Bank (Australia) Limited, we strive to make life simpler and more worthwhile for our customers, employees, and the community at large. We believe in fostering a culture that values individuality, creativity, and collaboration.

Job Summary

We are seeking a skilled Digital Content Specialist to join our Digital Channels Growth and Optimisation team. As a key member of our team, you will be responsible for managing and prioritising incoming content update requests for our websites, maintaining a backlog of customer experience and performance improvements, and coordinating publishing requests.

Key Responsibilities

  • Content Management: Manage and prioritise incoming content update requests for ing.com.au, Adviser and Broker sites, ensuring timely and accurate updates.
  • Customer Experience: Maintain a backlog of customer experience and performance improvements, working closely with stakeholders to identify and implement solutions.
  • IT Fault Management: Collaborate with the Service centre and Contact centre to identify and resolve IT faults, ensuring minimal disruption to our services.
  • Content Audit: Conduct regular content audits to ensure accuracy, consistency, and compliance with our brand guidelines.
  • Publishing Coordination: Coordinate publishing requests that require outside-of-business-hours delivery, ensuring seamless execution.

Requirements

  • Technical Skills: Proven experience in front-end coding with HTML, CSS, and JavaScript; understanding of web and mobile development frameworks and technologies.
  • Communication Skills: Excellent communication skills, with the ability to work with various stakeholders, including developers, designers, and project managers.
  • Education and Experience: Relevant education and experience in IT, digital, web development, or design; strong analytical and problem-solving skills.

What We Offer

  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Professional Development: Opportunities for professional growth and development, including training and mentorship programs.
  • Flexible Work Arrangements: Flexible work arrangements to support your work-life balance.