Sydney Financial Services Support Specialist
1 month ago
A highly skilled Trading Applications Support Analyst is sought by a leading financial institution to join their Sydney office. This is a contract or temporary position that offers an excellent hourly rate.
**Job Description**
We are looking for a talented individual with experience in incident management and a strong understanding of ticket workflows and escalation processes. The ideal candidate will have excellent communication skills, both written and oral, and be able to work effectively in a global production support team.
**Key Responsibilities:**
- Provide technical and functional desk support across multiple technologies used by the Brokerage Capital Market application.
- Work closely with business and operations partners, clients, and upstream and downstream application teams.
- Liaise with vendors and other technology teams such as Development, Infrastructure, and software support teams.
- Responsible for 24×7 production support across APAC, EMEA, and North America for various Capital Market applications.
**Required Experience:)
- Experience working in an Onsite/Offshore model, particularly supporting APAC, UK, and US business lines.
- Incident management, ticket workflows, and escalation experience using ServiceNow/ITIL Methodologies.
- Excellent oral and written communication skills, including the ability to speak confidently to traders.
- Highly flexible and adaptable to change with effective communication and interpersonal skills.
- Problem resolution in an analytical and logical manner, troubleshooting root cause and resolving production incidents.
**Benefits:**
This role offers a great hourly rate, paid [estimated salary: AU$65-85 per hour] based on prior Trading Applications Support Analyst experience. As an employee of Anton Murray Consulting, you will be employed as an on-site contractor with our client.
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