IT Infrastructure Maintenance Professional

2 weeks ago


Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $100,000
Job Title: Technical Support Specialist

This role is responsible for providing exceptional support to IT users, encompassing the maintenance of devices, infrastructure, networks, and vehicle systems.

The ideal candidate will possess 2+ years of experience in IT Support or Service Delivery, alongside strong proficiency in Microsoft environment support and computer networking fundamentals.

Key responsibilities include remote troubleshooting and diagnostics, specialized support for Service Desk requests and incidents, installation and support of in-vehicle computer systems, troubleshooting software and hardware issues, documentation, and coordination with vendors and partners, procurement and maintenance of IT equipment.

  • Key Responsibilities:
  • Remote troubleshooting and diagnostics for IT users
  • Specialized support for Service Desk requests and incidents
  • Installation and support of in-vehicle computer systems
  • Troubleshooting software and hardware issues
  • Documentation and coordination with vendors and partners
  • Procurement and maintenance of IT equipment

Requirements:

  • 2+ years of IT Support or Service Delivery experience
  • Exceptional customer service skills
  • Strong Microsoft environment support experience and knowledge of computer networking fundamentals
  • Effective communication and stakeholder management skills
  • Ability to prioritize tasks to meet deadlines
  • Remote and independent work capability
  • Experience with ITSM tools


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