Leading Customer Care Teams

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000
Customer Care Leadership Opportunity

The role of Customer Care Centre Manager is critical in driving exceptional service to customers.

  • Lead a team of customer care supervisors and specialists
  • Oversee day-to-day operations, ensuring efficient workflows and adherence to business KPIs and SLAs
  • Identify areas for process improvement and implement innovative solutions
  • Motivate, coach, and mentor team members to ensure excellence in their roles
Key Responsibilities

This role requires a unique blend of leadership, analytical, and operational skills. The ideal candidate will have experience in a customer service call centre environment, with a proven track record of driving results in challenging circumstances.

Benefits include:

  • Collaborative culture
  • Diverse career paths
  • Innovative work environment

Our commitment to diversity and inclusion ensures a workforce that reflects the customers we serve.

We offer 18 weeks parental leave, volunteer days, health and wellbeing discounts, and extra annual leave options.

About Us

Our values promote innovation, collaboration, and inclusivity. We strive to create a workplace that fosters growth and development for all employees.

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