Platform Manager

2 weeks ago

Camberwell, Victoria, Australia coles Full time

About the Role

This is a leadership position within the Coles Technology Services and Commercial function, reporting into the Head of Engineering and Site Services. The primary function of this role is to evolve and maintain a number of Coles Integration Platforms to create integrity, maximise agility, accelerate modernisation, self-service, and unlock efficiencies across Technology.

Your Key Responsibilities

  • Accountable for building, enhancing, and maintaining the Integration Platform as a foundation for supporting business applications.
  • Act as the accountable platform owner for its products and services within the Integration Platform, providing necessary direction and support for 'what' the squads are building.
  • Accountable for multiple engagements/project delivery requirements.
  • Support the technical direction and aspects of product engineering across the squads.
  • Act as a service custodian of the technology products/assets your platform will own, build, and run.
  • Accountable for the overall cost centre budget and accountable project initiative approved funding.
  • Accountable for multiple squads of technologists that will collaborate to deliver projects/products aligned with Coles business objectives.
  • Articulate and communicate the platform vision, strategy, and roadmap to stakeholders.
  • Run beta and pilot programs with early-stage products and samples.
  • Drive facilitation of user experience sessions with stakeholders.
  • Partner closely with other platform and engineering teams, understanding current and future platform features and being able to impart the business value of these to downstream digital and business teams.
  • Engage with a wide variety of customers.
  • Ensure Coles platform is available to all authorised team members and partners.
  • Protect and enhance Coles' reputation with customers, stakeholders, regulators, and media.
  • Accountable for personal and team compliance with internal company policies, procedures, and codes, eg Code of Conduct, and all applicable external laws, regulations, standards, and industry codes eg Fair trading Laws.
  • Commitment to the corporate and/or relevant Brand/Retail Support Compliance Program.
  • Integration of compliance requirements into team performance reviews.
  • Able to influence a broad and diverse set of external stakeholders.
  • Demonstrated ability to effect change.
  • Demonstrate self-autonomy and 'self-starting'.
  • Ability to communicate effectively to all levels under pressure.
  • Demonstrate 'customer first' values representing Coles Digital.
  • Apply focus on meaningful results and outcomes.
  • Strong problem-solving skills.
  • Demonstrate and impart leadership qualities which are reflective of Coles team vision and values.
  • Demonstrate ownership of agendas and work activities.

About You and Your Skills

  • Proven IT experience in a senior managerial position, as a Digital/Product/Engineering Manager of digital products in an agile environment.
  • Demonstrated experience in implementing large-scale integration modernisation programs in a hybrid cloud environment in alignment with Coles' API-first strategy.
  • Demonstrated managing services on Full Lifecycle API Management suites (e.g., Azure API Management, Apigee, Google API Gateway, Axway, Kong).
  • Experience managing services on traditional messaging services (e.g., IBM MQ, TIBCO) and modern cloud-native messaging services (Azure Event Grid, Azure Event Hub, Azure Service Bus, Kafka, Google Pub/Sub).
  • Experience is managing services on enterprise scheduling (e.g., Control-M, Airflow etc.) and enterprise managed file transfer solutions.
  • Experience in integrating digital applications (e.g., online web portals, mobile apps), packaged applications (e.g., SAP), SaaS (e.g., Salesforce, ServiceNow).
  • Demonstrated experience in multiple deployment models – on-prem, vendor-hosted, VM, containerized, serverless.
  • Good understanding of security controls including PII and PCI obligations.
  • Nice to understand integrations with iPaaS technologies.
  • Advanced understanding of all aspects of the technology's broader operational environment (i.e., processes, procedures, associated toolsets, DevOps/Automation, operating systems, etc.).
  • Proven track record in managing multiple concurrent projects, people management, and leading large teams.
  • Proven capabilities in vendor, partner, and stakeholder relationship management including the negotiation, management of outsource agreements, statement-of-works, licensing, and maintenance requirements and delivery to agreed service levels.
  • Experience in budgeting, forecasting, and tracking of actual expenditure; and maintaining accuracy between planned vs actual.
  • Demonstrated success defining & launching high-quality and business-critical products & services, in a complex enterprise production environment.
  • Excellent written and verbal communication skills, with ability to influence and persuade outcomes/direction.
  • Proven ability to influence cross-functional teams without formal authority.
  • Experience managing relationships with senior leaders and stakeholders.
  • Excellent analytical and problem-resolution skills.

Commercial Skills and Qualifications

  • Minimum Bachelor's degree or equivalent.
  • Market knowledge and experience in the delivery and management of retail and technology solutions.
  • Agile Product/Service/Project management skills.
  • Financial and risk management skills.
  • Stakeholder management skills.

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