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Platform Manager

2 months ago

Camberwell, Victoria, Australia coles Full time
About the Role

We are seeking a seasoned technology professional to lead our Application Engineering team as a Platform Manager. This is a critical role that will drive the strategic alignment of our modern applications, standardize application engineering and development, and maintain the platforms that support our business applications.

Your Key Responsibilities
  • Build, enhance, and maintain the Application Platform as a foundation for supporting business applications.
  • Act as the accountable platform owner for its products and services within the Application Platform.
  • Provide direction and support for the squads building the platform.
  • Manage multiple engagements and project delivery requirements for the Application Platform.
  • Support the technical direction and aspects of product engineering across the squads.
  • Act as a service custodian of the technology products/assets owned by the platform.
  • Manage the overall cost centre budget and approved project initiative funding.
  • Lead multiple squads of technologists to deliver projects/products aligned with Coles business objectives.
  • Articulate and communicate the platform vision, strategy, and roadmap to stakeholders.
  • Run beta and pilot programs with early-stage products and samples.
  • Drive facilitation of user experience sessions with stakeholders.
  • Partner with other platform and engineering teams to understand current and future platform features.
  • Engage with a wide variety of customers and stakeholders.
  • Build trust with key stakeholders and ensure they are current with the status and roadmap of the platform.
  • Ensure Coles platform is available to all authorized team members and partners.
  • Protect and enhance Coles' reputation with customers, stakeholders, regulators, and media.
  • Manage personal and team compliance with internal company policies, procedures, and codes.
  • Commit to the corporate and relevant Brand/Retail Support Compliance Program.
  • Integrate compliance requirements into team performance reviews.
  • Influence a broad and diverse set of external stakeholders.
  • Effect change and demonstrate self-autonomy.
  • Communicate effectively to all levels under pressure.
  • Demonstrate 'customer first' values representing Coles Digital.
  • Focus on meaningful results and outcomes.
  • Apply strong problem-solving skills.
  • Demonstrate leadership qualities reflective of Coles team vision and values.
  • Demonstrate ownership of agendas and work activities.
About You and Your Skills
  • Proven years of IT experience in a senior managerial position, as a Digital/Product/Engineering Manager of digital products in an agile environment.
  • Experience in delivering large programs of work in platform/application engineering space, managing application development platform products, including operations support.
  • Demonstrated experience in implementing large-scale domain services in a hybrid cloud environment using domain-driven design principles (DDD).
  • Demonstrated experience with Azure, Terraform, Kubernetes, Springboot/Node/Kotlin, RESTful APIs, Postgres, Redis, GitOps.
  • Demonstrated managing services on Full Lifecycle API Management suites (e.g., Azure API Management, Apigee, Google API Gateway, Axway, Kong).
  • Experience in managing administering SaaS-based applications.
  • Experience with Google Cloud platform is a plus.
  • Demonstrated experience in multiple deployment models – on-prem, vendor-hosted, VM, containerized, serverless.
  • Good understanding of security controls including PII and PCI obligations.
  • Advanced understanding of all aspects of the technology's broader operational environment (i.e., processes, procedures, associated toolsets, DevOps/Automation, operating systems, etc.).
  • Proven track record in managing multiple concurrent projects, people management, and leading large teams of technologists.
  • Proven capabilities in vendor, partner, and stakeholder relationship management.
  • Experience in budgeting, forecasting, and tracking of actual expenditure; and maintaining accuracy between planned vs. actual.
  • Excellent analytical and problem resolution skills.
  • Demonstrated success defining & launching high-quality and business-critical products & services, in a complex enterprise production environment.
  • Excellent written and verbal communication skills, with ability to influence and persuade outcomes/direction.
  • Proven ability to influence cross-functional teams without formal authority.
  • Experience managing relationships with senior leaders and stakeholders.
  • Excellent analytical and problem resolution skills.
Commercial Skills and Qualifications
  • Minimum Bachelor's degree or equivalent.
  • Market knowledge and experience in the delivery and management of retail and technology solutions.
  • Agile Product/Service/Project management skills.
  • Financial and risk management skills.
  • Stakeholder management skills.

This is a pivotal role that requires a seasoned technology professional with expertise across Cloud and Application Engineering platforms. You will manage large teams, suppliers, and partners across key platforms in a complex enterprise-type environment, overseeing multiple end-to-end project ownerships from inception to operations, and engaging with senior stakeholder groups and leadership teams.

In return, we offer a great place to work and a fun-filled, flexible culture at Coles. You'll have access to a range of exclusive benefits and programs that support, reward, and inspire team members, including discounts and weekly special deals across all our external brands, free parking, mini-Coles, and food hub at our Store Support Centre in Hawthorn East, sampling of new products before they've hit the shelves, gym, BBQ, and Children's holiday club – all onsite, Team Member Share Plan, and more.