Head of Retail Operations

2 weeks ago

City Of Yarra, Australia Brand Collective Full time
About the Role

We are seeking an experienced and strategic leader to join our team as Head of Retail. As a key member of our leadership team, you will be responsible for driving business growth, improving customer experiences, and leading our retail operations across all channels.

Key Responsibilities
  • Develop and execute a retail strategic plan aligned with brand direction to drive business growth and profitability.
  • Lead and manage retail area manager teams to achieve sales targets, improve customer satisfaction, and optimize retail operations.
  • Collaborate with the real estate team to identify new store opportunities and optimize existing store layouts.
  • Analyze customer insights and behaviors to inform strategic decisions and drive financial results.
  • Manage sales budgets, expenses, and shrinkage to achieve profit and sales targets.
  • Develop and implement a customer service strategy to deliver exceptional customer experiences and build loyalty.
  • Oversee retail operations, including stock management, cash management, POS, and security.
  • Partner with the visual merchandising team to optimize store layouts and maximize sales return.
  • Provide leadership and motivation to teams to drive performance and achieve financial goals.
Requirements
  • Extensive management experience in retail or high-sales turnover environments.
  • Strong industry expertise with a keen aesthetic sense and deep brand affinity.
  • Proven track record in senior leadership, managing large teams, and motivating them effectively.
  • Passion for retail, exceptional customer service, and strong personal style.
  • Forward-thinking in building and executing strategic plans to drive business growth.
  • Capable of budget management, interpreting financial reports, and optimizing schedules.
  • Ability to cultivate strong relationships with stakeholders.
  • Strategic thinker with agility and proficiency in change management.
  • Analytical with strong problem-solving skills.
  • Effective communicator, both verbally and in writing.
About Brand Collective

Brand Collective is one of Australia's most prominent apparel, footwear & sport groups, operating our omnichannel offer across 300+ stores with over 3,000 team members, a comprehensive online business and an extensive wholesale network.

We value diversity and inclusion in all forms, thus hire based on capability and performance.

If you feel like your skills align with the role and company culture, apply with your current CV and Cover Letter.

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