Retail Technology Solutions Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeSpecialist Full time $70,000 - $80,000
IT Infrastructure Support Specialist Role

This role plays a critical part in delivering and maintaining high-quality IT solutions across our store network and support centre.

As an IT Infrastructure Support Specialist, you will be responsible for the setup of new stores, managing core business systems, and providing technical support to ensure smooth operations nationwide and internationally.

You will work closely with internal stakeholders, vendors, and the Store Development team to ensure new store builds are delivered on time and to standard, while also supporting ongoing IT operations and projects.

Key Responsibilities:
  • Provide first and second-level support for store and head office IT issues.
  • Manage incoming support requests via Zendesk, escalating where necessary.
  • Handle urgent escalation calls from retail store managers and regional teams.
  • Deliver remote and on-site troubleshooting, ensuring minimal downtime.
  • Maintain and improve the support network and processes.
Store Development & Implementation:
  • Plan, configure, and deploy IT infrastructure for new store openings across Australia and South Africa.
  • Coordinate with suppliers, contractors, and internal teams to deliver end-to-end IT solutions for each store build.
  • Manage the standard 4-week store build cycle, averaging one store opening per week.
  • Identify and implement improvements to store IT build processes.
  • Maintain strong supplier/vendor relationships to ensure timely delivery and support.
  • Manage and maintain Retail Directions systems, including RMS, SMS, and SMS mobile.
  • Oversee RMS database administration, including data manipulation and integrity.
  • Administer Microsoft 365, including Azure AD, Defender, and Intune.
  • Maintain other core platforms such as Zendesk, Deputy, and TeamViewer.
  • Perform system updates, configuration changes, and ongoing maintenance to ensure reliability and security.
Projects & Continuous Improvement:
  • Lead and contribute to IT-related projects, from planning to implementation.
  • Analyse current processes and recommend solutions to improve efficiency and service delivery.
  • Keep up to date with emerging technologies relevant to retail IT infrastructure.

Requirements include regular in-office attendance, ability to travel to store locations as needed, willingness to perform occasional after-hours and weekend work for store launches and urgent support. The ideal candidate has strong technical knowledge of retail IT systems, experience in supplier and vendor management, proficiency in Microsoft 365 and enterprise IT tools, solid troubleshooting and problem-solving skills, strong organisational and process management abilities, excellent communication and interpersonal skills for working across teams and with external partners.

  • Retail Technology Solutions Expert

    2 weeks ago

    Melbourne, Victoria, Australia beBeeSolution Full time $120,000 - $180,000

    IT Solutions ArchitectWe are seeking a skilled IT professional to join our retail technology team, helping shape the future of our retail landscape.In this role, you will leverage your expertise in domain-driven design and MACH architecture to design and implement robust solutions for multi-brand businesses.A strong background in cloud platforms is required,...

  • Retail Solutions Expert

    2 weeks ago

    Melbourne, Victoria, Australia beBeeConsultant Full time $150,000 - $200,000

    Job Title: Expert Retail Solutions ArchitectDeloitte Oracle Retail Consultant Job DescriptionAs a Deloitte Oracle Retail Consultant, you will be part of the design and implementation of Oracle Retail solutions. Your role involves ensuring that these systems meet the needs of modern retail organizations by aligning with business objectives while delivering...

  • Technology Solutions Expert

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Part time $80,000 - $115,000

    About the RoleWe bridge the gap between people and technology, fostering connections through innovative solutions. Our customer advocates are experts in identifying customer needs and preferences.

  • Food Technology Solutions Expert

    2 weeks ago

    Melbourne, Victoria, Australia beBeefood Full time $90,000 - $120,000

    Job Description:We are seeking an expert in food technology to join our team. As a Technical Applications, Solutions & Food Technologist Specialist, you will contribute to the development and delivery of innovative packaging, processing, and value-adding solutions.This role requires strong technical knowledge and practical skills to support internal teams...

  • Retail Solutions Expert

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $95,000

    Job DescriptionAs a Retail Consultant, you will be responsible for providing exceptional customer service and showcasing your passion for technology to customers.You will engage with customers to understand their needs and develop customised solutions that meet their requirements.

  • Senior Retail Technology Strategist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeinnovation Full time $180,000 - $240,000

    Job Title: Retail Technology Innovation LeaderJob Description:We are seeking an expert architect to drive innovation in our retail technology strategy. As a key member of our team, you will be responsible for designing and implementing cutting-edge solutions that meet the needs of our business.The ideal candidate will have a strong background in retail...

  • Retail Sleep Solutions Expert

    2 weeks ago

    Melbourne, Victoria, Australia beBeeSleep Full time

    About Us:We are a leading provider of tailored bedroom solutions. We deliver our products with the passion and expertise of our people. We take pride in the reputation we've built over 50 years in business.Perks of the Job:Employee discountsElite Club and Excellence AwardsTraining provided on our full range of productsAn amazing, passionate, and talented...

  • Retail Technology Innovation Leader

    2 weeks ago

    Melbourne, Victoria, Australia Bebeearchitecture Full time

    IT Solutions ArchitectWe are seeking an expert architect to drive innovation in our retail technology strategy.This role requires deep knowledge of domain-driven design and MACH architecture, as well as experience with cloud platforms like GCP and Azure.A strong background in retail organizations, designing solutions for multi-brand businesses.Cloud platform...

  • Retail Technology Innovation Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeArchitecture Full time $120,000 - $170,000

    IT Solutions ArchitectWe are seeking an expert architect to drive innovation in our retail technology strategy.This role requires deep knowledge of domain-driven design and MACH architecture, as well as experience with cloud platforms like GCP and Azure.A strong background in retail organizations, designing solutions for multi-brand businesses.Cloud platform...

  • Information Technology Support Engineer

    3 weeks ago

    Melbourne, Victoria, Australia AVASO Technology Solutions Full time

    Direct message the job poster from AVASO Technology Solutions Impactful HR Professional | Shaping the Future Workforce Through Strategic Talent Acquisition Job Opportunity: IT Support Engineer at AVASO Technology Location: Melbourne, Australia Employment Type: Full Time Experience: 2+ years Overview AVASO Technology is a global leader in...