Product Lifecycle Specialist

2 weeks ago

Ryde, Australia beBeeProductSupport Full time $110,000 - $135,000
Job Overview

We are seeking a seasoned professional to fill the role of Product Support Manager. This position plays a pivotal role in ensuring seamless product support and exceptional customer experiences.

Responsibilities:
  • Assist front-line staff in resolving technical issues, leveraging expertise to provide timely solutions.
  • Evaluate complex problems and escalate concerns to manufacturers as necessary.
  • Develop and maintain a comprehensive knowledge base for efficient self-service.
  • Foster collaboration across teams to share technical expertise and best practices.
  • Analyze product performance and technician effectiveness to drive improvement initiatives.
  • Promote effective communication and coordinate with stakeholders to enhance product evaluations.
Requirements:
  • Demonstrated technical background with experience in product support or a related field.
  • Proven problem-solving skills and ability to manage escalations effectively.
  • Strong communication and collaboration skills to engage internal teams and external partners.
  • Experience in knowledge management and self-service enablement.
  • Able to analyze product and service performance and implement improvements.

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