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Product Support Specialist

2 weeks ago

Ryde, Australia beBeeTechnical Full time $85,000 - $110,000
Product Support Position

We are seeking a skilled Product Support Specialist to join our team. In this role, you will be responsible for delivering exceptional support to our customers, ensuring timely issue resolution and effective knowledge sharing across teams.

The successful candidate will have a strong technical background, excellent problem-solving skills and the ability to manage escalations effectively. Strong communication and collaboration skills are also essential for success in this position.

This is an exciting opportunity to make a significant impact by improving product support efficiency, enhancing customer satisfaction and driving continuous improvement. If you have a passion for technical problem-solving and stakeholder collaboration, we encourage you to apply.

  • Key Responsibilities:
  • Provide technical assistance to front-line support staff, ensuring timely issue resolution
  • Escalate complex issues to manufacturers when local solutions are ineffective
  • Develop and maintain a comprehensive knowledge base to enable end-users to self-service
  • Share technical expertise with direct and indirect teams across ANZ
  • Monitor product performance and technician effectiveness to identify areas for improvement
  • Implement and oversee improvement programs to enhance product support and service quality
  • Collaborate with stakeholders to foster communication and drive technical product evaluations
  • Support product launch activities to ensure a smooth market introduction and ongoing support
  • Requirements:
  • Strong technical background with experience in product support or a related field
  • Excellent problem-solving skills and the ability to manage escalations effectively
  • Strong communication and collaboration skills to work with internal teams and external partners
  • Experience in knowledge management and self-service enablement
  • Proven ability to analyse product and service performance and implement improvements

What We Offer:

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.