Key Account Manager: Relationship Building
3 days ago
We're on a mission to empower people and organizations to grow and succeed throughout their lives.
Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
You'll play a critical role in helping our customers achieve their goals and realize value from our solutions. You'll work closely with our team to understand customer needs, develop tailored plans, and implement strategies to drive solution adoption and retention.
Your success will be measured by your ability to meet quantitative revenue goals, customer satisfaction targets, and identify strategic growth opportunities.
About the Role:- Achieve revenue targets and generate new business
- Be an advocate for our solutions to improve adoption and overall value
- Educate customers on how our solutions can be effectively utilized, best practices implemented, and deriving value for all stakeholders
- Continuously maintain a deep understanding of our product solutions to be a subject matter expert for our customers
- Update customers on new and existing features and/or changes to services, key results, and deliver difficult messages when needed through effective communication
- Develop customer account plans to enhance satisfaction and mitigate attrition risk
- Cultivate an exceptional customer experience with ongoing and regular engagement, calls, emails, webinars, on-site events, and regional meetings
- Be a voice of the customer, providing us with continuous customer feedback and insights, helping to remove friction points, and managing overall customer satisfaction
- Work with customers, marketing, and other stakeholders in developing effective case studies, onboarding resources, insight reports, publications, and other artefacts
- Facilitate consultation and workshop sessions, including webinars, user-groups, and coordination with technical experts as needed
- Analyse and develop regular reports and insights to enable identification of target customers for tailoring plans and initiatives that drives solution adoption
- Manage renewals of assigned accounts; and perform cross-sell and up-sell opportunities
- Retain and grow the lifetime value of customers
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