Key Account Service Representative
7 days ago
Key Account Service Representative
This role involves delivering exceptional customer service to Area Managers, Account Managers and Authorised Representatives. You will be responsible for providing timely support to help achieve sales and service objectives in Regional and Metropolitan areas.
The position is a 12-month fixed term contract based in Bendigo VIC.
Main Responsibilities:
- Responding to queries from WFI Area Managers, Account Mangers & Authorised Representatives relating to client accounts, amendments, adjustments and modifications to insurance policies
- Supporting Area Manager, Account Manager & Authorised Representatives by completing required policy lifecycle actions such as quotations, new business uploads, renewals, endorsements, referrals and retention calls
- Maintaining control of outstanding debtors to ensure debts are managed in line with KPIs
- Developing and maintaining strong client and agent relationships
Skills & Qualifications:
- A genuine passion for providing excellent customer service
- Experience or equivalent client service or customer service
- Understanding of general insurance (desirable but not essential)
- Excellent telephone etiquette skills
- Outstanding communication and interpersonal skills (both written and verbal)
About the Role:
We strive to create a positive work environment that celebrates honesty, creativity, empathy, equity and collaboration. Our unique culture is guided by our purpose to make your world a safer place. We believe in empowering our people to deliver amazing things for our customers, communities and colleagues.
As one of the largest general insurance groups in Australia and New Zealand, we own some of the region's most trusted brands. We're committed to creating opportunities for growth and development, and offer generous benefits, career development programs and flexible work arrangements.
What We Offer:
- Generous parental leave and return-to-work programs
- Flexible work arrangements
- Corporate partner discounts
- 13% superannuation
- Up to 50% insurance discounts
Reconciliation Action Plan:
We're committed to reconciliation and creating a safe and supportive work environment for all employees.
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