Installation and Maintenance Specialist
2 weeks ago
We are seeking a skilled Service Technician to join our team due to growth. The successful candidate will be responsible for installing, repairing, and maintaining products such as filters and water systems.
The role involves troubleshooting via service manuals, diagnostics, and technical skills. A plumbing license is preferred, but we also consider Trade Assistants, Labourers, or candidates with mechanical skills.
- Perform repairs and installations at customer sites as per daily schedules.
- Conduct pre-install assessments and diagnostics for repairs.
- Complete workshop repairs and assessments, providing information for quotes.
- Manage customer enquiries, complaints, and technical issues, ensuring timely resolution and providing technical support.
- Occasionally contact customers about their unit usage and maintenance issues.
- Ensure job completion, follow-up, and scheduling of further appointments if needed.
- Maintain service van stock and spare parts to reduce repeat visits.
- Follow occupational health and safety policies and procedures.
- Identify and maximize sales opportunities, including up-selling and cross-selling.
Key Responsibilities:
- Installation, repair, and maintenance of products.
- Troubleshooting and diagnostics.
- Customer service and technical support.
- Job completion and follow-up.
- Occupational health and safety.
Requirements:
- Trade qualification in plumbing or mechanical aptitude, or experience as a Trade Assistant.
- Experience in installation, repairs, and maintenance roles.
- Valid driver's license.
- Ability to work independently and with minimal supervision.
- Exceptional customer service skills.
- Physical fitness, stamina, and strength.
- Good communication skills, both written and verbal.
- Experience with computer systems and web technologies.
- Strong troubleshooting and problem-solving skills.
- Ability to work autonomously or in a team.
- Motivated self-starter.
Benefits:
- Overtime and penalty rates opportunities.
- Full-time permanent position.
- Great lifestyle role.
- Career progression, training, and development within a global organisation.
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