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Service Delivery Director

2 weeks ago

Wollongong City Council, Australia Sedgwick Full time

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are seeking a Service Delivery Director to join our team and lead the service delivery of Home Claims.

As a key people leader in our business, you will be responsible for supporting and enabling your team of Loss Adjusters to manage Home Claims efficiently and deliver top-tier service to our Clients and Insured persons.

  • Coach, mentor, and develop Loss Adjusters
  • Manage relationships with operational client stakeholders and Account Managers
  • Drive continuous improvement of client service programs and processes
  • Lead the service delivery of Home Claims and ensure time, utilisation, invoicing, and consistency

About You:

  • Extensive knowledge of the claims lifecycle
  • An ability to be client-centric and experience managing outsourced business processes
  • Successful people leadership experience

At Sedgwick, we prioritize employee well-being and offer a range of benefits to support our employees' physical, mental, financial, and professional well-being.

Some of the benefits of working with us include:

  • Hybrid working arrangement #LI-Hybrid
  • Professional Development through Sedgwick Australia University
  • +0.5% on top of Superannuation Guarantee
  • Domestic and International Career Pathways