Service Delivery Director
7 days ago
New Horizons is dedicated to fostering a collaborative work environment where our teams can thrive.
This exciting new position has been established following our recent company restructure.
About the RoleWe're seeking a seasoned Service Delivery Director to oversee regional functions like Rostering and Allocations, Workforce planning, HR, risk, and IT, ensuring seamless collaboration between corporate and frontline employees.
As a Service Delivery Director, you'll be responsible for:
- Leveraging your leadership expertise to drive clear communication and shared goals across frontline teams.
- IDentifying skill gaps to develop targeted capability uplift programs.
- Aligning rosters with operational demands to prevent conflicts.
- Addressing staffing challenges to meet business needs.
- Mentoring teams to ensure policy compliance.
- Supervising staff and volunteers on complex tasks.
- Implementing procurement and finance policies efficiently.
- Balancing budget and resource needs.
- Building strong networks with stakeholders.
- Coordinating service delivery with corporate initiatives.
- Collaborating with corporate services like Finance, IT, and WHS.
- Managing cross-functional challenges.
- Ensuring compliance with legislation and standards.
- Leading quality improvement initiatives.
- Compiling accurate reports on service delivery and compliance.
As a valued member of our team, you'll enjoy:
- Salary Packaging: Maximize your take-home pay.
- Entertainment Allowance: An additional allowance for dining, holidays, and more.
- Monthly Rostered Days Off (RDOs): Prioritize self-care with a three-day weekend every month.
- Clinical Supervision & Peer Support: A collaborative environment to thrive professionally.
- Development Opportunities: Build your skills through internal and external training.
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