Service Delivery Director

7 days ago


Coffs Harbour City Council, Australia New Horizons Full time

New Horizons is dedicated to fostering a collaborative work environment where our teams can thrive.

This exciting new position has been established following our recent company restructure.

About the Role

We're seeking a seasoned Service Delivery Director to oversee regional functions like Rostering and Allocations, Workforce planning, HR, risk, and IT, ensuring seamless collaboration between corporate and frontline employees.

As a Service Delivery Director, you'll be responsible for:

  • Leveraging your leadership expertise to drive clear communication and shared goals across frontline teams.
  • IDentifying skill gaps to develop targeted capability uplift programs.
  • Aligning rosters with operational demands to prevent conflicts.
  • Addressing staffing challenges to meet business needs.
  • Mentoring teams to ensure policy compliance.
  • Supervising staff and volunteers on complex tasks.
  • Implementing procurement and finance policies efficiently.
  • Balancing budget and resource needs.
  • Building strong networks with stakeholders.
  • Coordinating service delivery with corporate initiatives.
  • Collaborating with corporate services like Finance, IT, and WHS.
  • Managing cross-functional challenges.
  • Ensuring compliance with legislation and standards.
  • Leading quality improvement initiatives.
  • Compiling accurate reports on service delivery and compliance.
What We Offer

As a valued member of our team, you'll enjoy:

  • Salary Packaging: Maximize your take-home pay.
  • Entertainment Allowance: An additional allowance for dining, holidays, and more.
  • Monthly Rostered Days Off (RDOs): Prioritize self-care with a three-day weekend every month.
  • Clinical Supervision & Peer Support: A collaborative environment to thrive professionally.
  • Development Opportunities: Build your skills through internal and external training.

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