Insurance Claims Resolution Specialist
1 day ago
About Us
Suncorp is a leading insurance provider with over 100 years of experience in protecting what matters to our customers. We pride ourselves on our dedication to excellence and commitment to making a meaningful impact in the lives of those we serve.
Our Opportunity
We are seeking an Insurance Claims Resolution Specialist to join our dynamic team in Adelaide. As a key member of our claims team, you will play a vital role in managing a diverse portfolio of claims and ensuring that our customers receive seamless and efficient service throughout their journey.
Key Responsibilities:
- Manage multiple claims, ensuring that customers are updated and informed at every step of their journey.
- Process claims with precision, working closely with customers to assess losses and make thoughtful decisions to ensure claims are settled smoothly and fairly.
- Foster positive connections with internal teams and external stakeholders to create a seamless and efficient claims experience.
- Deliver exceptional customer care, communicating with empathy and explaining the claims process to manage expectations and provide consistent support throughout each claim.
What You'll Bring:
- Empathy and compassion, with the ability to connect with customers and understand their needs.
- Demonstrated integrity and commitment, with a strong approach to ethics and a desire to exceed customer expectations.
- Effective communication skills, with the ability to build rapport with ease and tackle complex issues with clarity and professionalism.
- Tech-savviness, with comfort using digital tools and an eye for detail to ensure accuracy in all tasks.
- Excellent time management skills, with the ability to stay organized and manage competing priorities effectively.
- Adaptability and resilience, with the ability to thrive in a dynamic environment and remain calm under pressure.
What We Offer:
- A competitive salary package, including performance-based incentives.
- Exclusive employee discounts across top Australian retailers and Suncorp brands.
- Support for external study to help you grow professionally.
- Generous parental leave policy.
- Wellness initiatives, including access to health insurance, gym memberships, and other wellness programs.
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