ICT Support Specialist

3 weeks ago


Perth, Western Australia DevelopmentWA Full time

About the Role

The ICT Customer Support Officer role at DevelopmentWA involves providing exceptional customer-centric front-line support to our staff and contractors across various locations.

This role requires the ability to respond to incidents and service requests from staff and contractors using our ICT infrastructure and information systems, while also maintaining accurate records and providing timely communication.

Key Responsibilities

  • Respond to incidents and service requests from staff and contractors
  • Record and monitor the progress of incidents and service requests
  • Provide first and second-line incident and problem management for users and desktop SOE issues
  • Maintain the register of applicable ICT assets throughout their lifecycle
  • Assist in the design, development, deployment, and maintenance of desktop standard operating environments (SOEs)
  • Assist with evaluating, planning, executing, testing, and implementing desktop hardware or software upgrades and voice communication technologies
  • Aid business users with operating audio/visual equipment and collaboration software

About You

  • Proficiency in identifying and resolving non-technical issues for individuals using technology
  • Strong understanding of Windows operating systems, desktop software/hardware, and SOE deployments
  • Ability to work autonomously and collaboratively, demonstrating effective communication and interpersonal skills
  • Extensive knowledge and skills in operating and controlling IT infrastructure
  • Proven expertise in managing customer service functions
  • Expertise in processing and coordinating timely responses to incidents and service requests
  • Proficient in providing network maintenance and support services

What We Offer

  • Flexible working arrangements, including hybrid work
  • An organisation committed to sustainability, including a transition to net zero carbon emissions
  • Brand new office fit-out in Mia Yellagonga Tower 2 (BDO building) with beautiful views of Kings Park
  • Study Assistance and professional development opportunities
  • End-of-trip facilities
  • An active social club and paid volunteering opportunities
  • An agile and progressive workplace culture built on our core values of Brilliance, Alliance, Courage, and Integrity


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