Customer Service Team Lead

4 days ago

Newcastle, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000
Job Title:

Customer Service Supervisor

Job Description:

This is a full-time opportunity for a motivated individual who is looking for a challenge and to develop their career in customer service. As a Customer Service Supervisor, you will play a crucial role in supporting the team and driving results.

The ideal candidate will have supervisory level experience within a banking, business or retail role, with a proven track record of sales ability and delivering outstanding customer service. They will be well-developed in people skills, able to build relationships with a broad variety of people, and have polished communication skills to articulate complex information into simple terms.

You will act as a referral point for escalated enquiries from customer service officers and provide support to the branch manager. You will also assist the branch manager to ensure staff are demonstrating relevant position and behavioural competencies, coordinate branch operations, and assist with training staff.

In addition, you will assist the branch manager in the development and implementation of branch business plans and be responsible for personal lending.

This is an exciting opportunity to join our team and make a real difference in the lives of our customers.

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