Customer Experience Director

22 hours ago

Gungahlin, Australian Capital Territory, Australia beBeeLeadership Full time $90,000 - $120,000
Job Overview

We are seeking an experienced Customer Service professional to lead and develop a team that delivers exceptional customer service and drives sales growth.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to achieve sales targets and provide excellent customer service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Maintain high standards of customer service and ensure all interactions with customers are positive and courteous.
  • Collaborate with other departments to achieve business objectives and drive sales growth.
Requirements
  • Previous experience in a customer-facing role, preferably in retail or hospitality.
  • Proven leadership skills and ability to motivate and develop a team.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits
  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to contribute to the success of our business.

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