AI-Powered Support Automation Systems Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeSoftware Full time $180,000 - $250,000
Job Overview

We are seeking an experienced leader to head the development of AI-powered support automation systems. As a Software Engineering Manager, you will collaborate with cross-functional teams to design and implement AI-driven tools that transform the customer support experience.

This role requires a strong understanding of AI and machine learning concepts, as well as excellent communication and collaboration skills. You will need to stay up-to-date with industry trends and advancements in these fields to drive innovation and growth.

About the Role
  • Lead the development of AI-powered support automation systems
  • Collaborate with cross-functional teams to design and implement AI-driven tools
  • Develop and maintain relationships with key stakeholders, including sales teams and customer-facing teams
  • Stay current with industry trends and advancements in AI and machine learning
Requirements

To succeed in this role, you will need:

  • 5+ years of experience in software engineering or a related field
  • A proven track record of leading technical projects and teams
  • A strong understanding of AI and machine learning concepts
  • Excellent communication and collaboration skills

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