Customer Service Representative

4 weeks ago


Cremorne, Victoria, Australia Ventia Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Ventia. As a key member of our operations centre, you will be responsible for providing exceptional customer service to our diverse range of customers across Australia and New Zealand.

Key Responsibilities
  • Provide high-quality customer service through telephone and email interactions
  • Respond to high-volume inbound and outbound activities from customers and technicians
  • Monitor and optimize work order outcomes to ensure efficient service delivery
  • Manage customer expectations and resolve issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless service delivery and customer satisfaction
What We Offer
  • A competitive salary and career growth opportunities
  • A fun and supportive team environment
  • Opportunities for professional development and training
  • A comprehensive onboarding program to ensure your success
  • Access to our employee benefits platform, VenPerks
Requirements
  • Previous experience in a customer-facing role, preferably in a call center environment
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in MS Office and other relevant software applications
About Ventia

Ventia is a leading provider of services to the public and private sectors. We are committed to delivering exceptional customer service and building strong relationships with our customers and stakeholders.



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