Theatre Booking Officer
1 week ago
Northern Beaches Hospital provides world-class, Level 5 delineation services for both public and private patients. The hospital features 486 beds, a 50-bed Emergency Department, 20-bed general and cardiothoracic ICU, and 14 state-of-the-art theatres, including cardiac catheter labs, a world-class education centre, doctors' lounge, and excellent staff facilities, including a café and car parking.
From cardiothoracic surgery and neurosurgery to luxury maternity and excellent emergency care, Northern Beaches Hospital has a wide range of services that can help you build a healthcare career in your chosen field. We are proud to be home to some of Australia's leading clinical specialists and a training ground for the clinicians of the future. The Northern Beaches Clinical School is an innovative partnership with the Faculty of Medicine, Health and Human Sciences at Macquarie University. NBH also has partnerships with other tertiary education institutions, including well-respected nursing schools.
About the Role
We are seeking a highly motivated and reliable Full Time Theatre Booking Officer to join our friendly and hard-working team. Our theatre booking team offers development opportunities for our staff and a caring environment for the delivery of high-quality patient-centred care. You will be expected to deal with multiple stakeholders (internal and external) from a range of disciplines and come into direct patient contact.
The role involves the effective management of all patient Private Elective Surgery Bookings and Theatre Lists. Effective and efficient patient administration activities are to be undertaken according to the hospital policies. Customer service is expected to be of high standard, and this is reflected by positive patient and stakeholder experiences. To be successful in this role, you will also possess the following skills and attributes:
- Exceptional customer service, responding to patients and stakeholders in a timely, efficient, friendly, and courteous manner.
- Demonstrates operational efficiency by providing accurate and timely data entry.
- Well-developed oral and written communication.
- Demonstrate time management, multi-tasking skills, and the ability to prioritise tasks.
- Sound understanding of medical terminology.
- High standard of computer literacy.
- Experienced WebPAS User.
- Knowledge of E-Admissions & E-Referrals.
- Act as a valued member of the team by promoting a professional and positive team culture, communicating and offering help to team members, effectively liaising with other departments (e.g. Front Office, reception, and medical teams).
- Support our VMO partners by establishing professional working relationships with a customer service mindset.
Employee Benefits
Our OneHealthscope rewards program gives you access to a range of wellness benefits, as well as discounted onsite parking at Northern Beaches Hospital and access to Fitness Passport.
- Wellness benefits, including a wide offering of holistic support through our Employee Assistance Program and free services, including medical examination of employees and discounted Healthscope services for permanent Healthscope employees and members of their immediate family.
- OneHealthscope rewards program with national deals and discounts for travel, health insurance, and banking offers.
- Variety of leave options and salary packaging, additional superannuation, Novated motor vehicle lease, and Airline/Club membership.
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