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Espresso Machine Technician

2 months ago

Sydney, New South Wales, Australia COFFEE SUPREME LIMITED Full time
Key Responsibilities

We're seeking an experienced and skilled espresso machine technician to join our Sydney team.

The successful candidate will be responsible for providing exceptional technical service to our wholesale customers in New South Wales, performing regular maintenance and repairs of their equipment, and responding promptly to customer call outs.

Main duties include:

  • Providing technical support and maintenance services to our customers' coffee equipment.
  • Performing regular checks and maintenance on equipment to ensure optimal performance.
  • Diagnosing and resolving technical issues with coffee machines.
  • Installing and setting up new equipment for customers.
  • Providing excellent customer service and communication throughout the process.
  • Working closely with sales and customer development teams to recommend and provide suitable equipment solutions.
  • Documenting all service and installation work in our ERP system.
  • Ensuring accurate and timely invoicing for services provided.
  • Maintaining a clean and organized workshop.
  • Performing regular stocktakes and ensuring equipment is well-maintained.
Requirements

To be successful in this role, you will need:

  • Extensive knowledge of espresso machinery and its maintenance.
  • Proficiency with tools and machinery.
  • Strong barista skills (2+ years preferred).
  • A full clean driver's licence and ability to drive a manual vehicle.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and ability to think on your feet.
  • Reliability and consistency, with a positive attitude and sense of humour.
  • A professional manner and presentation.

Coffee Supreme is an equal opportunities employer and welcomes applications from diverse candidates.